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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage work orders efficiently.
- Company: Join CBRE, a leading global facilities management company.
- Benefits: Opportunities for skill development and career advancement in a positive environment.
- Why this job: Make a real impact while working in a dynamic team.
- Qualifications: GCSE or equivalent, proficient in Microsoft Office, and customer-focused experience.
- Other info: Be part of a safe and inclusive workplace with growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Join the CBRE Global Workplace Solutions team as a Contract Support! Are you skilled in Customer Service and Administration and looking for a new role? CBRE Global Workplace Solutions is a leading global facilities management company, and we’re looking for a Contract Support to join our team in Leeds.
What You’ll Do:
- Customer Service & Communication: Ensure customer satisfaction by providing prompt, professional service, accurately assessing needs, and facilitating clear communication.
- Work Order & Resource Management: Raise and assign work orders to the appropriate resources. Allocate internal engineers to callouts and maintenance visits, ensuring adherence to Service Level Agreements (SLAs).
- Contract & Performance Management: Understand the contract scope and seek improvements to boost performance and meet client needs.
- Supply Chain & Team Coordination: Streamline work order processing by coordinating with relevant teams. Manage supply chain partners and CBRE engineering teams to ensure prompt service delivery within SLAs.
- Documentation & Record Keeping: Track calls, update records, and manage systems (CAFM), to ensure accuracy and compliance.
- Culture & Compliance: Foster CBRE’s RISE values within the team and assist with other assigned duties.
What We’re Looking For?
- Qualifications: Good basic education (GCSE or equivalent) including English and Maths.
- Knowledge: Proficient in Microsoft Office (Outlook, Word, Excel, etc.) with Excel skills (basic functions, v-lookups). Experience with CAFM systems would be advantageous.
- Experience & Skills: Customer‑focused experience with excellent communication and organisational skills. Experience in a facilities management environment or a scheduling role would be beneficial.
- Attributes: Detail‑oriented, reliable, and able to work independently and as part of a team.
Why CBRE GWS?
Join a leading global company and expand your horizons. Enjoy ample opportunities for skill development and professional advancement. Contribute to a safe, inclusive, and positive work environment.
Don’t miss this exciting opportunity! Join one of the UK’s leading FM providers and build your career. Apply now!
Contract Administrator employer: CBRE Local UK
Contact Detail:
CBRE Local UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management industry, especially those who work at CBRE. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office, especially Excel, and be ready to discuss any experience you have with CAFM systems. This will demonstrate your readiness for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contract Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Administrator role. Highlight your customer service and administration skills, and don’t forget to mention any experience with CAFM systems or facilities management. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and effectively. Whether it’s in your CV or cover letter, we want to see that you can communicate like a pro!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at CBRE Local UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contract Administrator inside out. Familiarise yourself with CBRE's services and values, especially their RISE values. This will help you demonstrate your knowledge and show that you're genuinely interested in the company.
✨Show Off Your Customer Service Skills
Since customer service is key for this role, prepare examples from your past experiences where you've excelled in providing excellent service. Think about specific situations where you resolved issues or improved client satisfaction, as these stories will resonate well with the interviewers.
✨Get Comfortable with Tech
Brush up on your Microsoft Office skills, particularly Excel, as it's mentioned in the job description. If you have experience with CAFM systems, be ready to discuss it. If not, consider doing a quick online tutorial to get familiar with basic functions and v-lookups.
✨Be a Team Player
CBRE values teamwork, so be prepared to talk about how you've successfully collaborated with others in previous roles. Share examples that highlight your ability to coordinate with different teams and manage resources effectively, as this will show you're a good fit for their culture.
