At a Glance
- Tasks: Welcome guests, manage events, and ensure a smooth workplace experience.
- Company: Join a dynamic team focused on enhancing workplace well-being.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced environment with plenty of opportunities to learn and grow.
- Why this job: Be the heart of the office and make a real difference in people's workdays.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that’s designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day.
Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations, Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event.
We ensure an exceptional workplace experience journey for our colleagues and clients alike. It’s about detail, best practice, knowing what good looks like and then raising the bar.
Key responsibilities are as follows:
- Deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times.
- Plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager.
- Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist.
- Act as the 'go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do.
- Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required.
- Activity planning and delivery to support BT colleague engagement.
- Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation.
- Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed.
- Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA.
- Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out.
- Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required.
- Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities.
- Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required.
- Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard.
- Always promote and maintain the core values of CBRE.
- Provide porterage and event set up support as and when required.
- To be proactively visible in all areas of the building.
- Deliver site inductions to new client colleagues and building users.
Person Specification:
- Previous experience in a customer-facing role is essential.
- Excellent communication and customer service skills with a high level of attention to detail.
- Ability to seek out opportunities for continuous improvement and portray vision, values and passion.
- Exceptional written and verbal communication skills.
- Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment.
- Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation.
- Flexible approach to work.
- Does not let issues go; follows up on issues through to resolution.
Multiskilled Host in Birmingham employer: CBRE Local UK
CBRE Global Workplace Solutions is an exceptional employer, offering a dynamic work environment in Bristol that fosters collaboration and innovation. With a strong emphasis on employee growth, you will have access to professional development opportunities and a supportive team culture that values your contributions. Join us to be part of a forward-thinking company that prioritises work-life balance and encourages meaningful engagement in the business development process.
StudySmarter Expert Advice🤫
We think this is how you could land Multiskilled Host in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CBRE Local UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CBRE Local UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Multiskilled Host in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CBRE Local UK:Your cover letter is your chance to shine! Tell us why you want to work at CBRE Local UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CBRE Local UK!
How to prepare for a job interview at CBRE Local UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
