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- Tasks: Lead and manage facilities services for a key client, ensuring top-notch service delivery.
- Company: Join CBRE Global Workplace Solutions, a leader in integrated facilities and real estate management.
- Benefits: Enjoy a dynamic work environment with opportunities for innovation and professional growth.
- Why this job: Be part of a team that values operational excellence and customer satisfaction in a critical workplace.
- Qualifications: Experience in a similar role is essential; knowledge of Hard Services and health & safety qualifications are preferred.
- Other info: This role offers hands-on operational responsibilities alongside managerial duties.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Account Manager
Location: London
One of CBRE Global Workplace Solutions key divisions, Facilities Management, is seeking an Account Manager to take responsibility for a large private sector customer.
As a Account Manager, you will be responsible for delivery of FM to The Account, working in partnership with all stakeholders to ensure a 5 Star service is delivered and maintained at all times.
Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings.
Role Summary:
- Responsible for the day to day running of both the hard and soft services, organising the site team and supply chain in order to meet contractual outputs and objectives
- Maintain customer relations including progress meeting, site visits, and obtaining referrals
- Managing & having accountability for the P&L and maintaining agreed profit margins
- Managing a team of soft services professionals and M&E engineers and contract support workers effectively to maximize the performance of the company
- Assist in the preparation of standard operating procedures, emergency and contingency plans
- Ensure the provision of healthy and safe working conditions and regularly review the H&S policy
- Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re-won on re-tender
Experience Required:
- Interested candidates must possess quantifiable experience within a similar role.
- Facilities Management experience
- Government or manufacturing environment would be desirable
- A qualification in health & safety (NEBOSH, IOSH) is desirable
- Strong commercial acumen is essential, and experience of managing a P&L is preferable.
- Excellent communication and management skills are essential
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Account Manager - London employer: CBRE Local UK
Contact Detail:
CBRE Local UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - London
✨Tip Number 1
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with current Account Managers or those in similar roles. This can provide you with insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in integrated facilities management and hard services. Being knowledgeable about innovations in the field can help you stand out during interviews, showing that you're proactive and forward-thinking.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational performance in previous roles. Highlighting your hands-on experience and ability to manage P&L effectively will demonstrate your suitability for the role.
✨Tip Number 4
Research CBRE Global Workplace Solutions thoroughly. Understanding their values, recent projects, and client relationships will allow you to tailor your conversations and show genuine interest in contributing to their success.
We think you need these skills to ace Account Manager - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and account management. Emphasise your knowledge of hard services and any qualifications you have, such as HND or health & safety certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've delivered excellent service in previous roles and how you can contribute to CBRE's success.
Highlight Key Skills: In your application, focus on your commercial acumen and experience managing P&L. Provide examples of how you've maximised performance and profitability in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CBRE Local UK
✨Showcase Your Experience
Be prepared to discuss your previous roles in detail, especially those that relate to managing hard services and facilities. Highlight specific examples where you improved operational performance or customer satisfaction.
✨Demonstrate Commercial Acumen
Since managing a P&L is crucial for this role, come equipped with examples of how you've successfully managed budgets in the past. Be ready to discuss strategies you've implemented to maintain profit margins.
✨Emphasise Communication Skills
As an Account Manager, you'll need to maintain strong relationships with clients and stakeholders. Prepare to share instances where your communication skills led to successful outcomes, such as resolving conflicts or enhancing client satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think about challenges you've faced in previous roles and how you overcame them, particularly in relation to health and safety or operational excellence.