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For Companies At a Glance
- Tasks: Lead and manage a contract, ensuring financial and operational goals are exceeded.
- Company: Join CBRE, the global leader in real estate services with over 100,000 employees worldwide.
- Benefits: Enjoy competitive pay, career development opportunities, and a dynamic work environment.
- Why this job: Be part of redefining workplaces and making a real impact on business results.
- Qualifications: Managerial experience in technical services and a passion for continuous personal development required.
- Other info: Travel may be necessary for training and operational support.
The predicted salary is between 48000 - 84000 £ per year.
CBRE is the global leader in real estate services and leverages the industry\’s most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.
Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining \’workplace\’ because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand – the workplace contributes to business results, whether it\’s an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.
Job Title: Account Director
CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Account Director to join the team located in Slough.
Purpose Of The Job
Providing leadership, management, and development of a defined contract, ensuring financial, and operational commitments are met and exceeded.
Key Responsibilities
1. Provide leadership, and that contractual commitments are met and exceeded.
2. Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
3. Ensuring business policies and processes are effectively communicated, and implemented within the contract.
4. Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors activities, and are regularly review.
5. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.
6. Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
7. Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
8. Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
9. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
10. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
11. Promoting and maintaining the RISE Values of CBRE
12. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
13. Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
14. Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts
15. Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
Accountabilities
- Accountability to the CBRE functional heads, as appropriate.
- Accountable day-to-day to the relevant client contacts.
- Line management responsibility for a contract team and indirectly for relevant sub-contractors.
- Financial responsibility for the delivery of Plan commitments for the contract.
Person Specification
Education
- An engineering qualification is desirable along with an understanding of GMP/GXP within the Life Science environment.
Training
- Incumbents must be able to demonstrate a career showing continuous personal development.
Experience
- Managerial experience at Contract / Account Manager or above within technical and or hard services is essential.
- Delivery of wider facilities management services (desirable)
- The development and review of teams, appraisal, and the application of effective people management practice (desirable)
Aptitudes
Excellent verbal and written communication skills.
Character
- Excellent motivational and influencing skills, with high levels of personal integrity
- Has vision, and able to communicate this effectively. A role model for customer service excellence.
- Analytical
- Creative
- Able to contribute effectively across all business activities.
- Politically astute.
- Incumbents must have a high level of energy, be self- starters, confident and stable in manner.
- Organised, able to prioritise and deliver within high pressure, business critical environments.
Circumstances
Incumbents will be required to travel on occasions to support operational delivery, and participate in training
and business review. Some overnight stays may be needed.
Account Director employer: CBRE Local UK
Contact Detail:
CBRE Local UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director
✨Tip Number 1
Network with professionals in the real estate and facilities management sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues or mentors who can provide insights into CBRE's culture and expectations.
✨Tip Number 2
Familiarise yourself with CBRE's RISE Values and be prepared to discuss how you embody these values in your work. This will show that you align with their company culture and are committed to their mission.
✨Tip Number 3
Research recent projects or initiatives led by CBRE Global Workplace Solutions. Being knowledgeable about their current operations will allow you to engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to showcase your leadership and management experience through specific examples. Think of situations where you've successfully led teams, managed contracts, or improved operational efficiency, as these are key aspects of the Account Director role.
We think you need these skills to ace Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant managerial experience, particularly in contract or account management within technical services. Emphasise your achievements in delivering facilities management services and any leadership roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your understanding of CBRE's vision and how your skills align with their goals. Mention specific examples of how you've successfully led teams and exceeded contractual commitments in previous roles.
Showcase Your Communication Skills: Given the importance of communication in this role, ensure that your application reflects your excellent verbal and written communication skills. Use clear and concise language, and consider including examples of effective business communication from your past experiences.
Highlight Continuous Development: Demonstrate your commitment to personal development by mentioning any relevant training or qualifications you have pursued. This could include engineering qualifications or any courses related to facilities management or leadership.
How to prepare for a job interview at CBRE Local UK
✨Understand the Company Culture
Before your interview, take some time to research CBRE's values and culture. Familiarise yourself with their RISE values and think about how your own values align with theirs. This will help you demonstrate that you're a good fit for the team.
✨Showcase Your Leadership Skills
As an Account Director, you'll need to provide strong leadership. Prepare examples from your past experiences where you've successfully led a team or project. Highlight your ability to motivate others and drive results, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to manage contracts, handle client relationships, or navigate challenges in facilities management. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Financial Acumen
Since the role involves financial responsibility, be ready to discuss your experience with budget management, revenue growth, and cost reduction strategies. Prepare to explain how you've previously developed financial plans and met or exceeded targets.
