Account Director

Reporting to: Business Unit Director

Location: North

Job Purpose: Providing leadership, management, and development of a defined contract, ensuring financial and operational commitments are met and exceeded.

Role Summary:

• Provide leadership and ensure that contractual commitments are met and exceeded.
• Ensure that opportunities for the strategic development of the contract are exploited to deliver increased turnover and profitability.
• Ensure additional services and projects are added, and contracts are re-won on re-tender.
• Communicate and implement business policies and processes effectively within the contract.
• Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process are effectively implemented across both Norland Managed services and subcontractors activities, and are regularly reviewed.
• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
• Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
• Work with other Operational managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues.
• Develop contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
• Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Promote and maintain the core Values of Norland Managed Services.
• Provide leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
• Deliver effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
• Support the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts.
• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.

Accountabilities:

• Reporting to a CBRE Business Unit Director.
• Accountability to the CBRE functional heads, as appropriate.
• Accountable day-to-day to the relevant client contacts.
• Line management responsibility for a contract team and indirectly for relevant sub-contractors.
• Financial responsibility for the delivery of Plan commitments for the contract.

Person Specifications:

Education: An engineering qualification is essential, preferably HND or above.

Training: Incumbents must be able to demonstrate a career showing continuous personal development.

Experience:

• [Essential] Managerial experience at Contract/Account Manager or above within technical and/or hard services is essential.
• [Desirable] Delivery of wider facilities management services.
• The development and review of teams, appraisal, and the application of effective people management practice.

Aptitudes:

• Excellent verbal and written communication skills.

Character:

• Excellent motivational and influencing skills, with high levels of personal integrity.
• Has vision, and able to communicate this effectively.
• A role model for customer service excellence.

Analytical:

• Creative.
• Able to contribute effectively across all business activities.
• Politically astute.
• Incumbents must have a high level of energy, be self-starters, confident and stable in manner.
• Organised, able to prioritise and deliver within high pressure, business critical environments.

Circumstances: Incumbents will be required to travel on occasions to support operational delivery and participate in training and business review. Some overnight stays may be needed.