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For Companies At a Glance
- Tasks: Be the friendly face of our office, ensuring exceptional customer service and smooth operations.
- Company: Join CBRE, a global leader in facilities and real estate management.
- Benefits: Part-time hours with potential for overtime and a supportive team environment.
- Why this job: Make a real impact by enhancing workplace experiences and collaborating with diverse teams.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
- Other info: Great opportunity for career growth in a dynamic and innovative company.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Receptionist/Facilities Co-ordinator to work part time, two days per week (Monday & Thursdays). You will be based at Granta Park, Cambridge.
The successful candidate will need a can-do attitude and be responsible for being the face of CBRE and Syngenta for the day-to-day operations of the office ensuring an exceptional customer service experience whilst also being the point of contact for the site Key Stakeholders. You will need to have a welcoming manner and be able to collaborate with the client, Syngenta employees, contractors and be part of the wider CBRE Commercial Offices Team. You will need to work closely with the other CBRE colleague who works on the other three days of the week and ensure effective communication between the two of you to perform well as a team. It is essential that all tasks completed are accomplished efficiently and to the best of your ability.
Responsibilities and daily activities:
- Be the first point of contact for the Key Stakeholders and take ownership of the FM services delivered on site.
- Ensure Exceptional Customer Service Experience, including helping Syngenta colleagues organise events & participate in them.
- Be the point of contact for all visitors and contractors.
- Work closely with the FM Helpdesk, Planner and Senior Facilities Manager ensuring all contractor visits are co-ordinated and planned.
- Supervising the office cleaner's task completion/standard of cleanliness.
- Manage the relationship and issue reporting and resolution with the landlord Facilities team.
- Use of CBRE Technology to monitor and report compliance (MyVantage, MyWork, E-logbooks, Harbour etc.).
- Oversee and support on all statutory maintenance records and service sheets being available, accurate and filed for audit purposes.
- Promote QHSE and adhere to all CBRE policies.
- Manage & control the Permit to Work Systems, ensuring effective and fully compliant use at all times.
- Review Specialist Service Providers risk assessments and method statements.
- Ensure that all work areas are left in a clean and tidy condition during work and that minimal disruption to the client is maintained.
- Complete Syngenta and CBRE site inductions for staff and contractors.
- Assist with ensuring Authority to Work (ATW) are issued.
- Ensure at least two observations per month are logged.
- Assist with conducting Contractor Review (OP63).
- Assist with conducting site reviews including site Inspections (OP61).
- Sub-Contractor logbook management- ensuring all documentation is current and up to date.
- Support with audit management (Internal & External).
- Assist and enhance service delivery through best practice and the effective use of site systems and equipment.
- Occasional opportunities for overtime, to cover colleague sharing the job role.
Skills and Qualifications:
- Very good IT skills including MS Office, databases, PowerPoint & Excel.
- Very good level of written and verbal communication skills.
- Ability to prioritise workload to effectively meet deadlines.
- Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service.
- Ability to comprehend and interpret instructions, short correspondence, memos and ask clarifying questions to ensure understanding.
- Ability to respond to common inquiries or complaints from the client, co-workers and/or Syngenta employees.
- Ability to work on own initiative as well as part of an integrated site team.
- Previous experience working in a similar building environment/business.
- Demonstrates integrity - acts consistent with what he/she says and believes in line with ethical standards.
- Effective communication with the client, peers, and management team.
- Monitor third party contracts, ensuring value for money and innovative service provided.
- Prioritise workload to maintain Syngenta operating environment.
- Customer service orientated attitude.
- Awareness of workplace Health and Safety.
Workplace Experience Receptionist employer: CBRE, Inc.
Contact Detail:
CBRE, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on CBRE and Syngenta. Understanding their values and how they operate will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! As a Receptionist, you'll be the face of the company. Think of scenarios where you might need to handle inquiries or complaints and rehearse your responses to show off that can-do attitude.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the team dynamics, which could really set you apart in the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at CBRE.
We think you need these skills to ace Workplace Experience Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your can-do attitude fits with our team.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we’re looking for in a Workplace Experience Receptionist. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CBRE, Inc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Workplace Experience Receptionist. Familiarise yourself with CBRE's values and how they align with providing exceptional customer service. This will help you demonstrate your enthusiasm and suitability for the role.
✨Show Off Your Communication Skills
As the first point of contact, effective communication is key. Prepare examples of how you've successfully handled inquiries or complaints in the past. Practice articulating your thoughts clearly and confidently, as this will showcase your ability to engage with clients and colleagues alike.
✨Demonstrate Your Can-Do Attitude
CBRE is looking for someone with a proactive mindset. Think of instances where you've gone above and beyond in previous roles. Be ready to discuss how you can contribute positively to the team and enhance service delivery, especially in a busy office environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools you'll be using, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your expectations.
