At a Glance
- Tasks: Create welcoming environments and lead a high-performing team to enhance workplace experiences.
- Company: Join CBRE, a leader in workplace experience with a vibrant culture.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for growth and innovation in a supportive team atmosphere.
- Why this job: Make a real impact by connecting with people and enhancing their work experience.
- Qualifications: 3-5 years in hospitality or customer-centric roles, with strong leadership skills.
The predicted salary is between 37800 - 46200 £ per year.
At CBRE, our Workplace Experience Managers create environments where people feel welcomed, supported, and inspired to do their best work.
In this role, you’ll bring a hospitality mindset into the corporate workplace, elevating service standards, building a vibrant community, and leading a high-performing team at our clients site in London.
You’ll partner closely with the General Manager, shaping the colleague experience end-to-end: delivering exceptional events, optimising day-to-day operations, responding to feedback, and continuously raising the bar.
If you’re energised by connecting with people, anticipating needs before they arise, and making every interaction meaningful, this role is where you can truly make an impact.
- Four Pillars of Focus
- Community Engagement
- Conference Centre
- Space Booking & Special Events Support
- Maintaining Office Standards
- What You’ll Do
- Lead & Develop a High-Performing Team
- Manage, mentor, and grow a team of Workplace Experience professionals across site(s).
- Oversee recruitment, onboarding, training, performance evaluations, and ongoing coaching.
- Set daily priorities, staffing schedules, and cross-training plans to ensure seamless service delivery.
- Model CBRE’s RISE values, creating an inclusive, positive team culture that celebrates success and encourages continuous learning.
- Identify skill gaps and technology needs, ensuring the team has the tools and confidence to excel.
- Champion a safe working environment for employees, clients, and vendor partners.
- Deliver Exceptional Operational Services
- Own the standards within event and meeting spaces, being visible during key moments to ensure flawless execution and client satisfaction.
- Continuously identify opportunities to enhance service, streamline processes, and elevate the employee experience.
- Build trusted relationships with stakeholders, resolving competing priorities with diplomacy and clarity.
- Build trust by responding thoughtfully to client feedback, acting as the main liaison for Workplace Experience, and collaborating with senior leaders to ensure timely and effective resolutions.
- Establish and deepen vendor partnerships that drive quality, innovation, and cost-efficiency.
- Ensure your team’s work integrates seamlessly with other departments to support wider business goals.
- Coordinate with third-party vendor programmes including catering, events, transport, mail, and other business services; verify billing accuracy and contract compliance where necessary.
- What Success Looks Like
- Culture Energy: You consistently bring a positive, high-energy presence that inspires the team, elevates morale, and creates a welcoming, dynamic workplace environment.
- Adoption Excellence: Compliance with Workplace Experience standards across both sites
- Engagement Impact: Measurable improvement in colleague satisfaction scores related to Workplace Experience
- Operational Efficiency: Organise and orchestrate the day-to-day to ensure we are proactively managing the workplace and its environment
- Knowledge Sharing: Regular dissemination of best practices that demonstrate a clear Return on Experience and colleague impact
- Relationship Strength: building a strong partnership between General Manager, the catering team and the facilities team
- Program Innovation: Successful implementation of locally nuanced programs that maintain global consistency while meeting regional needs
- What You’ll Bring
- Bachelor’s Degree preferred; 3–5 years of experience in hospitality, workplace experience, or a similar customer-centric environment.
- Proven experience managing teams, including hiring, developing, coaching, and recognising high performance.
- Exceptional organisational skills, curiosity, and a proactive problem-solving mindset.
- Ability to navigate sensitive or complex conversations with confidence, clarity, and empathy.
- Strong leadership presence with the ability to motivate others and drive quality, efficiency, and continuous improvement.
- Proficiency in Microsoft Office Suite.
- Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations.
We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
No agencies please.
Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
Workplace Experience Manager employer: CBRE, Inc.
CBRE is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. As a Technical Services Manager, you will benefit from a culture that prioritises employee growth through mentorship and training, while also enjoying competitive compensation and comprehensive benefits. Join us to be part of a global leader in commercial real estate services, where your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like CBRE, Inc.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to CBRE, Inc.
Don't be shy about reaching out to CBRE, Inc. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Workplace Experience Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about CBRE, Inc. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at CBRE, Inc.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
