At a Glance
- Tasks: Be the heartbeat of our lobby, delivering world-class service and leading a dynamic team.
- Company: Join CBRE, a global leader in commercial real estate services.
- Benefits: Enjoy a supportive environment with training, mentorship, and clear career pathways.
- Other info: Embrace a culture of recognition, inclusion, and diverse perspectives.
- Why this job: Make impactful decisions and elevate guest experiences in a luxury setting.
- Qualifications: 2-3+ years in luxury service, strong communication, and mentoring skills.
The predicted salary is between 27000 - 33000 £ per year.
CBRE is hiring a Senior Receptionist to serve as the face, voice, and operational anchor of our workplace experience.
If you have a passion for luxury service, a sharp eye for operational detail, and the natural instinct to coach and inspire those around you, this could be the right opportunity for you.
About The Role?
Role
You’ll be far more than the first face people see, you will be the heartbeat of our lobby.
In this high-visibility role, you’ll blend high touch service with proactive floor leadership:
- Run daily team huddles, build smart rotas, and coach junior team members to deliver unforgettable guest journeys.
- Deliver a tailored, world-class welcome to every client, VIP, and candidate walking through our doors.
- Keep our front-of-house, meeting suites, and executive areas in pristine, brand-aligned condition.
- Tackle day-to-day operational hiccups and vendor coordination with confidence and autonomy.
- Oversee seamless access control and keep security standards locked down.
What We’re Looking For?
- 2–3+ years delivering exceptional service across luxury hotels, high-end retail, corporate headquarters, or tech environments.
- A natural mentor who communicates clearly, handles high-pressure moments with poise, and elevates team morale.
- Tech-savvy with impeccable organisational instincts.
- Proactive, detail-obsessed, and driven by a genuine passion for guest delight.
Why You’ll Love It Here?
- You’re trusted to make decisions, improve processes, and own the reception floor.
- Work in a supportive environment rooted in recognition, inclusion, and the RISE values.
- Access structured training matrices, performance mentorship, and clear pathways into workplace experience and facilities management.
- Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive.
We are dynamic problem solvers and forward-thinking professionals who create significant impact.
Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people.
At CBRE, you have the opportunity to chart your own course and realize your potential.
We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations.
We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Senior Receptionist employer: CBRE, Inc.
CBRE is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. As a Technical Services Manager, you will benefit from a culture that prioritises employee growth through mentorship and training, while also enjoying competitive compensation and comprehensive benefits. Join us to be part of a global leader in commercial real estate services, where your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CBRE, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CBRE, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CBRE, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at CBRE, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CBRE, Inc.!
How to prepare for a job interview at CBRE, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
