At a Glance
- Tasks: Oversee daily operations and ensure top-notch customer service in facilities management.
- Company: Join a leading global real estate services firm with a focus on innovation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate across various teams and locations.
- Why this job: Make a real impact by managing essential services and enhancing client satisfaction.
- Qualifications: Experience in facilities management and strong leadership skills required.
The predicted salary is between 49500 - 60500 £ per year.
About The Role Day-to-day operational services, coordination of all business management functions and customer services, including environmental, financial, commercial and operational results.
Supplier management, hard and soft services.
CBRE SLA/KPI requirements.
People management of peers.
Support and coordinate UK Extra Works programs.
About The Role Day-to-day operational services, coordination of all business management functions and customer services, including environmental, financial, commercial and operational results.
Supplier management, hard and soft services.
CBRE SLA/KPI requirements.
People management of peers.
Support and coordinate UK Extra Works programs.
What You’ll Do Build strong relationships with the client organisation and act as the primary FM contact, ensuring high levels of customer satisfaction against agreed KPIs.
Manage laboratory environments to ensure temperature and humidity-controlled conditions are maintained, working closely with the Lab Management team.
Lead and support team members, suppliers, and contractors to deliver high-quality Hard FM, Soft FM, and contracted services.
Ensure compliance with all Health, Safety, Environmental, Security, and legislative requirements, including management of site compliance documentation, audits, inspections, accident reporting, and emergency procedures.
Drive operational excellence through performance management, quality assurance, continuous improvement initiatives, and implementation of best practice processes.
Manage FM operations including CMMS/IFM work order systems, service request allocation, SLA delivery, purchasing processes, SOX compliance, and supplier performance.
Prepare, manage, and maintain FM, Extra Works, and Project budgets, working closely with Finance and Contract Support teams to ensure accurate billing and cost control.
Provide accurate reporting and management information to both CBRE and client stakeholders, including client reviews, performance reports, and escalation management.
Maintain strong supplier relationships, ensuring effective delivery of maintenance, PPM, reactive works, and subcontractor services.
Coordinate business management functions and administration, maintaining accurate and auditable records for all works undertaken.
Collaborate with wider UK client locations and account teams to ensure consistency of service delivery, processes, and standards.
Identify commercial opportunities to enhance service delivery and contribute to improved financial performance.
Skills, Experience
Senior Facilities Manager employer: CBRE, Inc.
CBRE is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. As a Technical Services Manager, you will benefit from a culture that prioritises employee growth through mentorship and training, while also enjoying competitive compensation and comprehensive benefits. Join us to be part of a global leader in commercial real estate services, where your contributions will make a meaningful impact.
