At a Glance
- Tasks: Support the Workplace Experience Manager in creating an exceptional workplace journey for colleagues and clients.
- Company: Join CBRE, a global leader in facilities and corporate real estate management.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Flexible, team-oriented role with a focus on continuous improvement and client satisfaction.
- Why this job: Be the face of our workplace, enhancing service excellence and making a real impact.
- Qualifications: Previous experience in facilities management or customer experience is preferred.
The predicted salary is between 44010 - 53790 £ per year.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.
We are recruiting a Workplace Experience Ambassador to join the team located in Reading, England.
Role Purpose
The purpose of the Workplace Experience Ambassador Host role is to support the Workplace Experience Manager in delivering, as an individual and through their team, an exceptional workplace experience and is focused on the entire workplace journey for our colleagues and clients alike.
It’s about detail, best practice, knowing what good looks like and then raising the bar.
Developing and driving an enhanced culture of service excellence within the client location in order to enhance the brand to internal and external stakeholders.
Monitor successes of the workplace experience and positively shape and adjust to meet the client’s needs then proactively anticipate all stages of the customer journey.
Providing daily leadership, management and development of the agreed CBRE contract with the Client. This role reports to the Workplace Experience Manager.
Key responsibilities
- To plan and prioritise own work allocation according to the needs of the site as determined by the Workplace Experience Supervisor.
- Carry out daily building walks and regular supplier audits to check key deliverables such as:
- Act as the ‘face’ your allocated areas of the building and provide proactive innovative solutions and resolution of all clients user issues and provide visible assistance when required
- Client Colleague engagement
- Cleaning standards maintained against specification
- M&E standards are maintained against specification
- Meeting rooms set ups are complete in agreed layout formats, AV is working, and signage is current and in place
- Hazard and defect reporting
- Welfare areas, client department cleanliness managed and monitored
- Generate suggestions for continuous improvement and innovation
- Ensure any tickets are logged and progress is checked daily
- Support in the management of all sub-contracted services and ensure all services provided are resourced and maintained to a high standard and within the client’s guidelines.
Including the competent completion of inductions, ATWs, DRAs when required.
- Support the Management in monitoring services and suppliers and ensure that the required standards are maintained ensuring SLA’s & KPI’s are achieved.
- Support the team, ensuring the site always remains compliant with current Health & Safety legislation.
- Carry out DSE assessments as required
- Provide AV first line support
- Stationery ordering, stocking up as required
- Issuing and management of keys for lockers, pedestals, storage
- Take ownership of the various store rooms and ensure they are kept clear and tidy to provide adequate swing space as needed
- Ensure all building communication is up to date and in line with company expectations and have relevant, in date information displayed at all times.
Including, but not limited to, building notice boards, Clip frames, floor maps etc.
- Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems.
- Engage with other service partners to ensure prompt and effective ticket log resolution
- Assist with Front of House cover as and when required.
- Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard.
- Promote and maintain the core Values of CBRE at all times.
- Become a Moves and Changes liaison, provide portering and planning support as required
- Be able to maintain and update desk utilisation data as required
- Offering guidance and support for any HSE queries
- To be familiarised with the team leader role and front desk roles & to provide cover as & when required
- Support the FM in providing administrative support as required
- Carry out any reasonable management request as required
Person Specification
- Previous facilities management experience, ideally in a customer experience role with events/hospitality experience.
- Excellent motivational and influencing skills, with high levels or personal integrity.
- Organised, able to prioritise and deliver within high pressure, business critical environments.
- Ability to balance strategic thinking with tactical delivery for client satisfaction.
- High degree and knowledge reference of Health and Safety legislation.
- Ability to manage conflict and crisis situations effectively with diplomacy and sensitivity.
- Able to demonstrate an empowering and inspiring leadership style.
- Excellent communication and customer service skills with a high level of attention to detail.
- Ability to seek out opportunities for continuous improvement and portray vision, values and passion.
- Customer and team focussed
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Exceptional written and verbal communication skills, including accurate grammar and business
- correspondence knowledge.
- Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines
- and priorities in a high-pressured environment.
- Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in
- scheduling and prioritisation.
- Exceptional interpersonal skills to maintain positive internal and external relationships.
- Pro‑active and enjoys working autonomously and as part of a wider team
- Confident and assertive
- Flexible approach to work
- Understands and appreciates the importance of using discretion at all times
- Team player who deals effectively with colleagues and clients
- Does not let issues go; follows up on issues through to resolution.
- Puts customer and team needs first; always considers impact of actions on customer and team
Our mission: To build a world-class business through exceptional service and exceptional people
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive.
We are dynamic problem solvers and forward-thinking professionals who create significant impact.
Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people.
At CBRE, you have the opportunity to chart your own course and realize your potential.
We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations.
We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Workplace Experience Ambassador in Reading employer: CBRE, Inc.
CBRE is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. As a Technical Services Manager, you will benefit from a culture that prioritises employee growth through mentorship and training, while also enjoying competitive compensation and comprehensive benefits. Join us to be part of a global leader in commercial real estate services, where your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Ambassador in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CBRE, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CBRE, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Experience Ambassador in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CBRE, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at CBRE, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CBRE, Inc.!
How to prepare for a job interview at CBRE, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
