Workspace Experience Lead in Manchester

Community & Employee Experience

• Be the visible, on-the-floor presence that brings energy, approachability, and support to the workplace. Proactively engage with employees to understand needs and elevate their experience.
• Champion a "service-first" culture across all interactions - ensuring every experience is warm, personalised, and solution-oriented.
• Create a sense of belonging by shaping an inclusive, vibrant environment where employees feel connected and supported.
• Deliver engaging, clear, and timely workplace updates that keep employees informed and excited about their environment., Catering Excellence: Oversee the daily operation of the employee restaurant in partnership with catering provider. Ensure food quality, presentation, and service levels meet premium standards.
• Vendor Accountability: Manage daily relationships with key partners - cleaning and planting partners. Ensure all KPIs and SLAs are met through regular check-ins and task-list management.
• Quality Assurance: Conduct rigorous daily "Quality Rounds." Audit the cleanliness, presentation, and functionality of all communal areas, washrooms, and food service spaces.
• Facilities Administration: Own the Facilities inbox. Filter, respond to, and action enquiries with urgency and care.

Events & Activation

• Event Execution: Own the end-to-end operational delivery of employee events and activations. Act as the central point of contact for internal stakeholders (HR, ERGs) and external vendors.
• Logistics & Design: Coordinate event-specific menus, furniture layouts, and AV requirements. Ensure every event is executed safely and to a high aesthetic standard.
• Financial Oversight: Create Purchase Orders (POs) in Ivalua for event costs and catering supplies, ensuring all financial documentation is accurate and submitted on time.

Safety & Emergency Response

• Fire Warden / First Aid Leadership: Act as a lead Emergency Response Officer. Ensure the team is trained, floor plans are current, and emergency cabinets are fully stocked.
• Incident Management: Take charge during ERO situations, completing incident reports and identifying lessons learned to update the ERO plan.
• Health & Safety: Manage 1st-line H&S tickets, specifically focusing on food hygiene, environmental concerns, and workplace safety., Ticket Management: Handle all 1st-line ServiceNow tickets (room set ups, catering, cleaning).
• Continuous Improvement: Identify operational gaps and suggest updates for the ServiceNow knowledge base to empower employee self-service.
• Data-Driven Decisions: Monitor operational KPIs during quality rounds and report deviations or successes to the Senior Workspace Specialist.
  You are passionate about creating environments where people feel valued, supported and inspired.
• You naturally think about how spaces, services, and moments come together to shape how people feel at work.
• The "Community" Spirit: You are a people person who thrives on building relationships and creating a sense of belonging in the workplace.
• Detail Obsessed: You notice the lightbulb that's out, the plant that needs water, and the catering tray that isn't straight.
• Operational Grit: You are comfortable managing vendors and holding them to high standards, even during difficult conversations.
• Adaptability: You are happy to "roll up your sleeves" - whether that's helping the Hospitality Host at a busy reception desk or moving furniture for an event
• Supplier-Focused: You confidently manage supplier performance, holding partners accountable to high standards while building positive, collaborative relationships.