Account Director, Europe in London

About The Role

The Account Director role is a pivotal senior executive appointment, responsible for leading the overall strategic relationship management and account delivery for a leading, global investment management client within the newly formed Investor Portfolio Management businesses across Property Management, Europe.

This role will ensure overall client satisfaction and account performance while simultaneously cultivating a culture of operational excellence across the account, focusing on quality, efficiency, integration, and cost, with indirect oversight and influence over process enablers.

This key executive will effectively balance achieving the client and account strategy, developing talent, delivering financial success, and promoting operational efficiency.

The Account Director role is a pivotal senior executive appointment, responsible for leading the overall strategic relationship management and account delivery for a leading, global investment management client within the newly formed Investor Portfolio Management businesses across Property Management, Europe.

This role will ensure overall client satisfaction and account performance while simultaneously cultivating a culture of operational excellence across the account, focusing on quality, efficiency, integration, and cost, with indirect oversight and influence over process enablers.

This key executive will effectively balance achieving the client and account strategy, developing talent, delivering financial success, and promoting operational efficiency.

This crucial executive leadership role is client-facing and involves significant liaison with C-level decision makers within the account and our executive team.

In addition to delivering key operational objectives, the successful candidate will lead the ongoing strategic relationship development for the benefit of multiple service lines across the CBRE group, facilitate innovation, change management, and product adoption across the account, and deliver measurable revenue growth and attachment over time.

The ability to strategically select, develop, motivate, and retain a high-achieving team is critical for the success of this role.

We would be open to locating this role in one of our key European locations (Amsterdam, London, or Paris).

What You'll Do

• Accountable for full financial and operational performance of the Account.
• Provides senior-level guidance and oversight on account to ensure delivery against the contract, managing scope interpretation as required.
• Engages CBRE executive involvement as needed to cultivate senior-level partnership and leverage the broader Group portfolio to introduce new scope & business products and pricing as part of delivering an integrated set of services.
• Ability to negotiate and administer contracts and possess a solid understanding of contractual terms and implications.
• Strategic Planning
• Acts as an expert in the client's business and strategy by proactively contributing to the improvement of the client's business and collaborating to enable delivery of their goals.
• Supports growth of the client's business through the development and execution of an Account Business Plan and Stakeholder Engagement Plan.
• Influences the client's planning and budgeting process to enhance value and optimize performance.
• Represents the client's best interests externally and internally to Property Management & CBRE.
• Accommodates, plans, integrates portfolio contraction & expansion into the account operating model.
• Ensures the successful management of scope expansion & renewal activities, coordinating with Account Subject Matter Experts and Sales & Solutions Governance.
• Generates greatest value for the client by engaging the broadest set of stakeholders and teams from the CBRE organization.
• Governance
• Partners closely with client leaders to understand account operational challenges, goals, and opportunities, acting as a trusted advisor.
• Co-develops roadmaps, risk mitigation approaches, and best practices with client leaders to ensure cross-account alignment with strategic objectives.
• Establishes and leads Executive Partnership Board and Business Transformation Committee and Operational Excellence Board meetings with the client to track progress against strategic roadmaps, mitigate issue escalations, and manage overall contract performance.
• Establishes and leads Cross Sector Collaboration Board meetings with the client to identify future areas for exploration and process optimization.
• Establishes and oversees account operational governance structure in partnership with clients.
• Change Management And Innovation
• Cultivates a 'Change' culture within the team.
• Develops and oversees a Property Management community across the account to promote best practices, operations support, and talent development.
• Leads the deployment of transformation initiatives.
• Proactively identifies and provides recommendations around innovation opportunities across the account.
• Proactively engages the broader CBRE business and subject matter experts in support of innovation and transformation efforts.
• Leverages in-house and external research to develop and evolve best practices.
• People Leadership
• Leads by example, modeling behaviors consistent with our RISE values, to earn the respect and trust of peers, employees, and clients.
• Recognizes expertise and empowers peers and employees to build a dynamic team that is viewed by others as highly productive, capable, and top-performing in the industry.
• Leads and provides for the recruitment, selection, performance management, training & development, coaching, mentoring, retention, and rewarding of a high-caliber team to fulfill the organization's mission.
• Implements a career development and succession plan with a focus on diversity.
• Champions Diversity, Equity, and Inclusion within the sphere of influence, supporting company initiatives and Employee Resource Groups.
• Provides mentorship for management and non-management colleagues.
• Demonstrates and supports a healthy balance between work and lifestyle.
• Ensures consistency of service delivery that meets CBRE service delivery guidelines and in line with RISE values.
• What You'll Need
• Bachelor's Degree (BA or BS) from a four-year college or university.
• 15+ years of strategic leadership experience in a global organization, leading large geographically located teams.
• Financial fluency and technical aptitude.
• Operational excellence.
• Senior executive presence.

Experience

• Extensive experience managing client accounts and employee groups across Europe, with a working knowledge of labor laws specific to countries and regions.
• Experience with the deployment of enterprise strategies; proven skill in matrixed and cross-team networking and operating; and client experience management expertise are priorities.
• Exceptional collaboration skills, and ability to ensure productive collaboration among regional and service line leaders on account.
• Experience managing various contracts and commercial models, and success delivering on savings commitments.
• Identifies, captures, and disseminates the sector C-suite agenda & implications for client account, with a proven track record of success at the executive level.
• Provides client insight, including market sizing, geographic, and sub-sector analysis to determine target opportunities.
• Monitors the fiscal impact of account growth, including the margin profile of the account and overall client against the market.
• Collaborates synergistically with leaders to ensure surveyed target plans are in place to drive measurable improvements, including consulting with Operational Excellence to drive margin achievement.
• Actively builds successful network relationships with key constituencies and stakeholders, ensuring visibility and extensive engagement.
• Successfully partners and engages with all CBRE sectors and business lines in pursuit of alignment and excellence.
• Champions CBRE's cultural values of Respect, Integrity, Service, and Excellence.
• Supports new pursuits as well as major transformation and growth initiatives.
• Leverages Property Management platform and operational resources, tools, and solutions to support account performance.

Skills

• Leadership – a proven individual who can influence stakeholders at all levels of the organization.
• Analytics – ability to review, assess, and establish insights from data.
• Project Management – ability to manage a project to a plan.
• Strategic Thinker – a highly strategic mindset with an ability to operationalize and translate strategy into actionable plans; how can we evolve through thinking and acting differently.
• Maintains a high degree of strategic clarity within a complex and evolving industry.
• Creates simple and compelling communications for multiple stakeholder groups.
• Highly effective speaker and communicator capable of being an inspiring, market-facing representative of our business.
• Inquisitive, with strong learning agility.
• Empathetic, collaborative, listening skills.
• Ability to develop respected relationships across sectors, business lines, cultures, geography.
• Team collaborator & strong influencer and contributor.
• Change Agent and driven & passionate to contribute.
• Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive.

We are dynamic problem solvers and forward-thinking professionals who create significant impact.

Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realise your potential.

We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations.

We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

For information about accommodations we can make during the recruitment process, please visit:

About CBRE Group

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services.

The company has more than 155,000 employees serving clients in more than 100 countries.

CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development).

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