- Manage CAFM system as key user on site including PPM records, reactives and reporting.
- Answer calls/email for the business in a timely fashion.
- Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
- Ensure communication is maintained throughout reactive job life between Facilities Team and end user.
- Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
- Alongside Contract Support assist with the monthly customer report.
- Provide comprehensive reports relating to all jobs raised through the CAFM system.
- Logging hazards & customer feedback on the QHSE Management Portal.
- Organised & can work in a structured way.
- Strong Microsoft knowledge.
- Attention to detail.
- FM knowledge advantageous.
- CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join our growing team in Leeds!
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Helpdesk Coordinator in Leeds employer: CBRE, Inc.
CBRE is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. As a Technical Services Manager, you will benefit from a culture that prioritises employee growth through mentorship and training, while also enjoying competitive compensation and comprehensive benefits. Join us to be part of a global leader in commercial real estate services, where your contributions will make a meaningful impact.
