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- Tasks: Lead a dynamic helpdesk team and ensure top-notch service for clients.
- Company: Join a forward-thinking company focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real difference by enhancing client experiences and leading a passionate team.
- Qualifications: GCSEs in Maths and English; strong PC skills and communication abilities.
- Other info: Fast-paced environment with chances to develop your career.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Supervision of helpdesk team
- Responsible for ensuring service levels are met and exceeded
- Active member of helpdesk team, dealing with day to day client calls and initial point of escalation for all helpdesk related issues
- Ensure accuracy of all incoming reactive jobs within Concept system and allocate to the site team, monitor and control quality of team performance
- Ensure self/team follow up on all jobs to ensure completion within the SLAs
- Actively manage and monitor Web quote status, build relationship with client teams to ensure efficient processing of additional works
- Communicate clearly with the customer on the status of the jobs they have logged, checking that the customer is fully satisfied with the service they received
- Build relationships on site, with suppliers and sub-contractors to assist with the delivery of a prompt and professional service to the client
- Ensure sign off all reactive tasks on the IFM Hub system in a timely fashion
- Produce reactive reports to form part of the customer and CBRE reports
- Assist in Contract Support duties when required. This may include logging timesheets and expenses, raising purchase orders and assisting with monthly reports and contract review packs
- Any other reasonable management request
Qualifications
- A good basic education is essential, with at least GCSE passes in Maths and English or equivalent
Training
- Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level
Aptitudes
- Excellent verbal, and good basic standard of written, communication skills
- Self-motivated and systematic
- Results/task orientated, attention to detail and accuracy
- Excellent time management and organisational skills
- Commitment to continuous improvement
- Ability to work as part of a team, as well as independently
Character
- Reliable and committed to customer service delivery
- Confidential and discrete approach
- Calm manner, able to work under pressure and with changing demands and priorities
- Smart appearance
- Be flexible to work outside core office hours from time to time
Help Desk Lead in Leeds employer: CBRE, Inc.
Contact Detail:
CBRE, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Help Desk Lead role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. We recommend role-playing with a friend to get comfortable discussing your experience and how you handle pressure.
✨Tip Number 3
Showcase your skills! Bring along examples of reports you've produced or any metrics that demonstrate your success in previous roles. This will help you stand out as someone who’s results-oriented and detail-focused.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Help Desk Lead in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Help Desk Lead role. Highlight your supervisory experience and any relevant technical skills, as we want to see how you can lead our helpdesk team effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background makes you a great fit for our team. We love seeing genuine enthusiasm!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and professional – we want to see how you can communicate effectively with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CBRE, Inc.
✨Know Your Team Dynamics
Before the interview, research how a helpdesk team operates. Be ready to discuss your experience in supervising teams and how you ensure service levels are met. Highlight any specific examples where you’ve successfully managed a team or resolved escalated issues.
✨Showcase Your Communication Skills
Since this role involves clear communication with clients and team members, prepare to demonstrate your verbal and written communication skills. Think of scenarios where you effectively communicated job statuses or resolved client concerns, and be ready to share those stories.
✨Emphasise Your Organisational Skills
The job requires excellent time management and organisational skills. Come prepared with examples of how you’ve managed multiple tasks or projects simultaneously, especially under pressure. Discuss any tools or methods you use to stay organised and ensure timely completion of tasks.
✨Demonstrate Your Commitment to Improvement
This role values continuous improvement, so think about how you’ve contributed to enhancing processes in previous positions. Be ready to discuss any initiatives you’ve led or participated in that improved service delivery or team performance.