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- Tasks: Ensure customer satisfaction and manage work orders efficiently.
- Company: Join a leading global facilities management company with a supportive culture.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact by improving service delivery and client satisfaction.
- Qualifications: GCSEs in English and Maths; proficient in Microsoft Office, especially Excel.
- Other info: Great opportunity for career growth in a collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
Customer Service & Communication: Ensure customer satisfaction by providing prompt, professional service, accurately assessing needs, and facilitating clear communication.
Work Order & Resource Management: Raise and assign work orders to the appropriate resources. Allocate internal engineers to callouts and maintenance visits, ensuring adherence to Service Level Agreements (SLAs).
Contract & Performance Management: Understand the contract scope and seek improvements to boost performance and meet client needs.
Supply Chain & Team Coordination: Streamline work order processing by coordinating with relevant teams. Manage supply chain partners and CBRE engineering teams to ensure prompt service delivery within SLAs.
Documentation & Record Keeping: Track calls, update records, and manage systems (CAFM), to ensure accuracy and compliance.
Culture & Compliance: Foster CBRE's RISE values within the team and assist with other assigned duties.
Qualifications:
- Good basic education (GCSE or equivalent) including English and Maths.
Knowledge:
- Proficient in Microsoft Office (Outlook, Word, Excel, etc.) with Excel skills (basic functions, v-lookups). Experience with CAFM systems would be advantageous.
Experience & Skills:
- Customer-focused experience with excellent communication and organisational skills. Experience in a facilities management environment or a scheduling role would be beneficial.
Attributes:
- Detail-oriented, reliable, and able to work independently and as part of a team.
Contract Administrator in Leeds employer: CBRE, Inc.
Contact Detail:
CBRE, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their goals. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being clear and confident will make a great impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Contract Administrator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Contract Administrator role. Highlight your customer service experience and any relevant skills, especially in communication and organisation. We want to see how you can meet our needs!
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office, particularly Excel. If you've got experience with CAFM systems, shout about it! We love seeing candidates who can hit the ground running.
Be Clear and Concise: When writing your cover letter, keep it straightforward. Clearly explain why you're a great fit for the role and how your past experiences align with our expectations. We appreciate clarity and directness!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get you on board!
How to prepare for a job interview at CBRE, Inc.
✨Know Your Stuff
Before the interview, make sure you understand the job description inside out. Familiarise yourself with terms like SLAs, CAFM systems, and work order management. This will help you speak confidently about how your skills align with the role.
✨Showcase Your Communication Skills
Since customer service is key for this position, prepare examples of how you've effectively communicated with clients or team members in the past. Think of specific situations where you resolved issues or improved satisfaction.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might want to mention experiences where your meticulousness made a difference, especially in documentation or record-keeping tasks. This will resonate well with the role's requirements.
✨Demonstrate Team Spirit
This role involves coordinating with various teams, so be ready to discuss how you've successfully worked in a team environment before. Share stories that illustrate your ability to collaborate and support others while achieving common goals.
