Guest Services Coordinator
Create exceptional workplace experiences and be the face of a world-class working environment.
We are looking for a passionate and customer-focused Guest Services Coordinator to join our team. This is an exciting opportunity for someone who thrives on delivering outstanding service, building strong relationships, and creating a welcoming and engaging workplace for employees, visitors, and clients. Based within a modern corporate environment, you'll play a key role in ensuring every interaction leaves a positive impression while supporting workplace operations, events and facilities services.
What You'll Be Doing
- Providing a warm, professional welcome to employees, visitors, guests and contractors.
- Acting as the first point of contact for workplace enquiries and service requests.
- Building strong relationships with colleagues, clients, vendors and stakeholders.
- Supporting workplace wellbeing initiatives and employee engagement activities.
- Conducting workplace inspections and helping maintain high presentation standards.
- Coordinating meeting room setups, catering requirements and workplace events.
- Supporting VIP visits, town halls, leadership meetings and client events.
- Managing facilities-related service requests and ensuring timely resolution.
- Assisting with workplace services including catering, cleaning, security and workplace technology.
- Supporting health, safety, emergency response and business continuity processes.
What We're Looking For
- Experience within hospitality, workplace experience, facilities management or another customer-focused environment.
- Exceptional customer service and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent verbal and written communication skills.
- A proactive approach with strong attention to detail.
- Confidence working independently and collaboratively within a team.
- Good working knowledge of Microsoft Office applications.
- IOSH or equivalent Health & Safety qualification would be advantageous.
Why Join Us?
This role offers the opportunity to make a genuine impact on the employee and visitor experience every day. You'll work in a dynamic environment where no two days are the same, collaborating with colleagues across workplace services, events, hospitality and facilities management to create an engaging and productive workplace.
Guest Services Coordinator employer: CBRE, Inc.
CBRE is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. As a Technical Services Manager, you will benefit from a culture that prioritises employee growth through mentorship and training, while also enjoying competitive compensation and comprehensive benefits. Join us to be part of a global leader in commercial real estate services, where your contributions will make a meaningful impact.
