Data Center Technician

Data Centre Shift Technician

Job Description

Location: Longcross

Reporting to: Contract Manager

Hours: Shift

Position Concept

Provision of all round engineering support, maintaining the Operational Assets Data Centres. You should have a detailed understanding of all new or current building services systems and contingency procedures within the buildings, and also complying with the Health & Safety/building codes of practice.

You will be responsible for ensuring that all Engineering Operational activities within the Campus are controlled and that they are being carried out with due regard to Health and Safety, business risk and maintaining the 100% uptime criteria. Out of hours you will be the authorised person on site for HV & LV operations.

Responsible for maintaining excellent standards of response to Asset performance, completion of assigned work and ensure any abnormal operating conditions and housekeeping issues are dealt with proficiently.

The Shift Leader is a key position to oversee the Coordination of all operations visitors to the Ark Data Centre campus. You will be responsible to coordinate work permits to the SSP’s and to elevate where necessary approval of permits that can affect the business critical systems. You will closely monitor the Risk Assessments and Supplier activities on the campus and ensure they follow current H&S legalisation. This position will also monitor the closure of the permits and provide the business with an ‘end of business report’ of outstanding permits. Scheduling, closing off PPM’s and entering reactive works to the planned preventative maintenance system will also be part of the position. It is the Shift Leaders role to act as a coordination point for the day-to-day activities, on site, of the Operations Team, specialist service partners and other support teams, ensuring that conduct of all personnel under your control is safe, professional and conscientious.

You will also be responsible to oversee the Safe Systems of Work, enforce Health and Safety legislation guidelines for the sites and to update when necessary the risk assessments associated for any work related maintenance routines on site.

Your role ensures Quality Assurance audit procedures for the engineers’ tools, ladders, equipment, PPE and regular checks and inspections are completed.

Reporting to the Building Supervisor you will oversee all HV/LV activities during your shift with support from Technical Manager and Building Supervisor. Your Line Manager will be a Building Supervisor with a dotted line into the Technical Manager. You will be responsible for Shared Service Day Team; Install Engineer, Day Electrician, Shift Relief Engineer and Handy Man.

You will coordinate and conduct the necessary site inductions and maintain a record of the people involved.

Key Tasks

Duties to include:

• Provide sickness and holiday cover for your equivalent opposite shift team member.
• Responsible for managing and controlling the Permit systems and safe systems of work for the campus.
• Monitor the PPM system and to update plant records and assets as and when required.
• First point of escalation during your Shift.
• To ensure current health and safety legislation is carried out on site.
• Ownership of inspection logs for access and lifting equipment to ensure QA processes are maintained and auditable.
• To complete in conjunction with the Operations Manager Monthly Permit report ensuring that significant events or activities as well as areas of concern are noted in the report.
• Monitor critical areas for cleanliness ensuring plant rooms and equipment are regularly checked, cleaned and maintained.
• To assist, produce and construct the current Risk Assessments, which are used throughout all Ark, Cody Park.
• To ensure quality is maintained throughout the facilities.
• Ensure that all work is inspected prior to the closure of work permits in conjunction with the engineering team.
• Supervise, coordinate and manage the engineering team undertake PPM or reactive works in accordance with the agreed timescale, providing technical support and leadership for the engineering team.
• Allocate PPM tasks to engineering team.
• Operate all systems within the buildings in a competent, effective and efficient manner (including HV operations).
• Controlling all activities being undertaken within the campus buildings. Liaising with the Site Personnel to make them aware of Specialist Service Provider visits prepare and have approved Standard Operating Procedures/PTW in advance of these visits.
• Ensure that Specialist Service Provider (SSP) worksheets are signed off where necessary that quality of work has been inspected and recommendations are escalated to the Site Management Team.
• Maintain effective shift handovers including critical plant status, plant isolations, issues arising, ongoing works, special task requests, and standard of housekeeping.
• Ensure any parts required are clearly and accurately stated and any difficulties encountered on engineering activities are reported to the Building Supervisor.
• Plant areas, workshops, stores, changing/rest areas etc. are kept to the highest level of housekeeping.
• Ensure the SSP comply with the contractual service level agreements (SLA’s).
• Plant areas, workshops, stores, changing/rest areas etc. are kept to the highest level of housekeeping.

Personal Attributes

• Level 3 Engineer
• HV Authorised Person.
• C&G Pts. 1 & 2, equivalent or exceeds.
• Permit to Work AP qualified.
• 18th Edition IEE: Wiring and Installation.
• Strong communication skills and the ability to deal with all levels of staff.
• Demonstrate a good understanding and be technically competent in all building services, in particular UPS, Generators, Bladerooms, Water Treatment, Refrigeration and Air Conditioning.
• Ability to lead, motivate and direct a team of technicians/operatives.
• Proactive in achieving the highest standard of operation.
• Have good IT and reporting skills.
• Physical Fitness
• A high level of initiative
• A smart presentable uniformed appearance
• Advanced communication skills with a full understanding of customer needs & expectations
• Ability to comprehend and act upon both verbal and written instructions
• Enthusiasm and demonstration of pro-activity, diligence and alertness, with the willingness to participate in appropriate training schemes
• Integrity, honesty and punctuality is also expected
• Individuals who can demonstrate leadership and experience but may not meet all the required technical qualifications may be considered subject to client approval. Training will be required in this instance.

Operation and trouble shooting for the following:

• Building Management System.
• Lighting Control System.
• Air conditioning system, Chilled Beams, FCU, s.
• AHU’s variable speed.
• Boilers and heating system.
• Generators and controls.
• Bladerooms
• UPS system and associated control systems.
• Emergency lighting.
• Operation of HV systems (training and familiarisation with this system will be made available).

The above is a guideline to the role and is not intended to be fully inclusive or exclusive of the duties required

NB: It is the responsibility at Ark Data Centres, for Engineers to ensure holiday and sickness is covered by engineering colleagues, following approval by the Campus Manager / Building Supervisor

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