Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design and delivery of impactful soft skills training for a world-class service culture.
- Company: Join a dynamic team focused on hospitality and user experience excellence.
- Benefits: Enjoy a collaborative work environment with opportunities for personal and professional growth.
- Why this job: Be a culture ambassador and inspire teams to create delightful customer experiences every day.
- Qualifications: Experience in training, strong communication skills, and a passion for service excellence.
- Other info: Work across EMEA, fostering a fun and safe workplace while driving amazing outcomes.
The predicted salary is between 36000 - 60000 £ per year.
As the Training Specialist for Experience and Culture, you will be the driving force behind cultivating a world-class service culture within our operational teams. You will design, deliver, and manage a high-impact soft skills training programme focused on hospitality, user experience and service excellence. You will own the complete training lifecycle, conducting needs assessments, delivering impactful sessions and continuous evaluation of the programme's effectiveness, ensuring our teams are customer-centric and inspired to create moments of delight each day.
You will be a hands-on culture ambassador, promoting a "one team" approach and driving team engagement through creative and meaningful initiatives, in line with our client's values. You will work directly with onsite managers and operational teams to embed cultural strategies, fostering a collaborative, friendly, fun, and safe environment. By championing consistent, seamless service and effective collaboration across all teams, you will drive amazing outcomes each day.
- Own the complete training lifecycle for all experience-related curricula, including conducting needs assessments to identify gaps and development opportunities across the FM team.
- Design and co-develop a high-impact soft skills training programme focused on hospitality, user experience and service excellence, utilising a blended approach (in-person workshops, e-learning modules, on-the-job coaching, learning materials etc.).
- Ensure all training content promotes a user-first mindset, translating service standards into practical behaviours that inspire operational teams to consistently create moments of delight.
- Establish clear metrics and methods for evaluating the effectiveness and ROI of all training initiatives.
- Measure programme effectiveness using feedback mechanisms for continuous development and refinement.
Cultural Strategy
- Accountable for locations across EMEA.
- Act as a visible Culture Ambassador to drive the adoption and embedment of cultural strategies focused on hospitality, service excellence, and professional behaviour across the entire FM function.
- Champion a unified "one team" approach by actively collaborating effectively across different departmental and managerial teams to ensure a consistent and seamless service experience for all stakeholders.
- Contribute to the development and communication of cultural frameworks and values, ensuring they are understood, embraced, and lived out by every team member.
People
- Actively support and cultivate a collaborative, friendly, safe, and fun work environment, understanding that harmonious teams, working safely, are the foundation for innovation and high productivity.
- Identify and celebrate team successes and best practices related to service and culture, reinforcing positive behaviours across the organisation.
- Monitor service delivery outcomes and team engagement, using insights to proactively address potential cultural or skill barriers, and continuously pursuing amazing outcomes each day.
- Manage multiple stakeholders across EMEA through clear and effective communication.
- Active engagement in CBRE's Performance Management cycle, creating and engaging in your own self-development plan.
Project and Programmes
All our programmes have measures that help us to show the benefit of the transformations we are making. You will be required to take part in Programme & Transformative activities.
Quality, Health, Safety and Environment
It is the overall objective for all of our roles to participate in creating and enhancing our safety culture. Log quality hazards and ensure resulting actions are closed out. This helps make our spaces safer and improves the safety culture. As with all of our team, you are required to report all accidents, occupational illnesses and emergencies. Undertake all other duties & tasks as reasonably requested by your line manager.
Workplace Experience Program Training Manager in City of Westminster employer: CBRE, Inc.
Contact Detail:
CBRE, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Program Training Manager in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to demonstrate your expertise. Bring examples of your work or share stories that highlight your experience in training and culture-building.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in working with them. A little initiative can go a long way in landing that dream role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind for hiring managers. Use this opportunity to reiterate your enthusiasm for the role and how you can contribute to their team culture and service excellence.
We think you need these skills to ace Workplace Experience Program Training Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for Culture: When writing your application, let your enthusiasm for creating a positive workplace culture shine through. We want to see how you can be a hands-on culture ambassador and promote that 'one team' approach!
Highlight Your Training Experience: Make sure to detail any experience you have in designing and delivering training programmes. We’re looking for someone who can own the complete training lifecycle, so share specific examples of your past successes!
Be Metrics-Driven: We love data! In your application, mention how you've measured the effectiveness of training initiatives in the past. Show us how you’ve used feedback to refine programmes and drive amazing outcomes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at CBRE, Inc.
✨Know the Company Culture
Before your interview, dive deep into understanding the company's culture and values. Since this role is all about fostering a world-class service culture, be prepared to discuss how you can embody and promote these values in your training programmes.
✨Showcase Your Training Experience
Be ready to share specific examples of your past training experiences, especially those that involved soft skills and user experience. Highlight any innovative methods you've used, like blended learning approaches, to engage participants and drive results.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-life training challenges. Think of situations where you successfully identified training needs or improved team engagement, and be ready to explain your thought process.
✨Emphasise Collaboration Skills
Since this role requires working closely with various teams, emphasise your collaboration skills. Share examples of how you've worked effectively across departments to achieve common goals, and how you can champion a 'one team' approach in your future role.
