About the Role:
As a CBRE Soft Services Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world‑class customer service to the clients and visitors of a designated building.
What You'll Do:
- Provide formal supervision to employees.
- Monitor the training and development of staff.
- Conduct performance evaluations and coaching.
- Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities.
- Establish work schedules, assign tasks, and cross‑train staff.
- Set and track staff and department deadlines.
- Mentor and coach as needed.
- Build and maintain a trusted client relationship.
- Negotiate with clients, partners, and associates to resolve conflicting priorities.
- Ensure support provided by the team is efficient and consistent.
- Suggest process improvement efforts on a regular basis.
- Assist with developing strategic solutions.
- Assess technological and training needs for Workplace Experience teams and clients.
- Always follow safety standards with employees, clients, and vendors.
- Develop vendor partnerships with the intention of cost saving efforts.
- Manage negotiations for contract services.
- Confirm that all vendors have current proof of insurance and contractual documentation.
- Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution.
- Ensure all invoices for business services billed.
- Ensure support provided by the team is efficient and consistent.
- Lead by example and model behaviors that are consistent with CBRE RISE values.
- Influence parties of shared interests to reach an agreement.
- Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
- Identify, troubleshoot, and resolve day‑to‑day and moderately complex issues which may or may not be evident in existing systems and processes.
What You'll Need:
- Experience managing and developing teams within workplace, hospitality, facilities, or soft services environments.
- Experience delivering a premium customer experience within corporate environments.
- Experience managing third‑party service providers and outsourced contracts.
- Evidence of improving service delivery, efficiency, or customer experience.
- Experience implementing new processes, technology, or workplace initiatives.
- In‑depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Experience ensuring compliance with health & safety standards.
- Strong track record of building trusted relationships with clients and senior stakeholders.
#J-18808-Ljbffr
Soft Services Manager in City of Westminster employer: CBRE, Inc.
CBRE is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. As a Technical Services Manager, you will benefit from a culture that prioritises employee growth through mentorship and training, while also enjoying competitive compensation and comprehensive benefits. Join us to be part of a global leader in commercial real estate services, where your contributions will make a meaningful impact.
