Help Desk Representative in Bracknell

Help Desk Representative in Bracknell

Bracknell Full-Time 40500 - 49500 Β£ / year (est.) On-site
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At a Glance

  • Tasks: Coordinate and schedule maintenance activities for engineering teams and suppliers.
  • Company: Join CBRE Global Workplace Solutions, a leader in facilities management.
  • Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
  • Other info: Perfect for those looking to develop organisational and planning skills.
  • Why this job: Make an impact by ensuring smooth operations and effective maintenance schedules.
  • Qualifications: Experience in coordinating maintenance or engineering activities is preferred.

The predicted salary is between 40500 - 49500 Β£ per year.

About the Role

CBRE Global Workplace Solutions is looking for a

PPM Scheduler to join our Helpdesk and Technical Services team in Jealott's Hill, Bracknell.

You will be responsible for the day-to-day planning, coordination and scheduling of Planned Preventative Maintenance (PPM) activities delivered by internal engineering teams and specialist suppliers.

The role will focus on maintaining an effective maintenance schedule, coordinating site access, monitoring compliance and ensuring PPM activities and work orders are completed and closed on time.

Key Responsibilities

  • Take ownership of the day-to-day

PPM schedule for engineering teams and suppliers.

  • Plan and allocate maintenance activities considering resources, competencies, supplier availability and site access.
  • Coordinate planned maintenance with relevant stakeholders and building representatives.
  • Monitor upcoming workloads and identify scheduling, resource or access risks.
  • Reschedule cancelled or deferred maintenance promptly.
  • Monitor statutory PPMs and support 100% completion within the applicable month.
  • Follow up with engineers and suppliers for completed work, service records and supporting documentation.
  • Ensure completed work orders are accurately closed within the

CAFM/CMMS system .

  • Review and support updates to PPM job plans, maintenance frequencies and task descriptions.
  • Coordinate the addition, amendment or removal of PPM activities.
  • Review completed maintenance records and raise follow-on work for identified repairs or further investigation.
  • Coordinate supplier attendance, access and documentation requirements.
  • Follow up on supplier non-attendance, incomplete work and missing documentation.
  • Provide clear updates on planned workloads, overdue tasks, compliance risks and recovery actions.
  • Support continuous improvement of PPM delivery, maintenance data and scheduling processes.

What We're Looking For

  • Previous experience coordinating planned maintenance, engineering activities or supplier schedules within Facilities Management or a similar technical environment.
  • Good understanding of

Planned Preventative Maintenance (PPM) .

  • Experience working with

CAFM/CMMS systems .

  • Understanding of work orders, maintenance records and timely job closure.
  • Strong planning, scheduling and prioritisation skills.
  • Excellent organisational skills and attention to detail.
  • Confident communicating with engineers, contractors, suppliers and stakeholders.
  • Good working knowledge of

Microsoft Office .

  • Ability to manage multiple deadlines and escalating risks when necessary.
  • Customer-focused, proactive and able to work independently as well as part of a team.

Desirable

  • Experience within a large campus, laboratory, manufacturing or regulated environment .
  • Experience coordinating specialist maintenance contractors.
  • Knowledge of asset management and maintenance optimisation.
  • Advanced Excel or reporting skills.
  • Experience reviewing or improving PPM job plans and maintenance processes.
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Help Desk Representative in Bracknell employer: CBRE, Inc.

CBRE is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. As a Technical Services Manager, you will benefit from a culture that prioritises employee growth through mentorship and training, while also enjoying competitive compensation and comprehensive benefits. Join us to be part of a global leader in commercial real estate services, where your contributions will make a meaningful impact.

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Contact Details:

CBRE, Inc. Recruitment Team

We think you need these skills to ace Help Desk Representative in Bracknell

Planned Preventative Maintenance (PPM)
CAFM/CMMS Systems
Planning and Scheduling
Resource Allocation
Compliance Monitoring
Communication Skills
Organisational Skills