Job Description
About the Role: As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You’ll Do: * First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location. * Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. * Arrange and confirm recreational, dining, and business activities on behalf of the requestor. * Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed. * Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. * Oversee support for the team as directed including office supply management, meeting coordination, and equipment care. * Review customized client materials to ensure they follow brand guidelines. * Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building. * Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups. * Follow specific directions as given by the manager and work under minimal supervision. * Gather and analyze data to identify and solve complex problems that arise with little or no precedent. * Impact own team and other teams whose work activities are closely related. * Suggest improvements to existing processes and solutions to improve the efficiency of the team. * Evaluate and communicate unusual and/or complex content in a concise and logical way. Qualifications
What You’ll Need: * High School Diploma or GED with 3-4 years of job-related experience. * A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. * In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. * Advanced organizational skills with an inquisitive mindset. Additional Information
If you require any adjustments or support in connection with your application or the recruitment process, please contact [email protected]. We are committed to ensuring that all candidates can participate fully in the process.
Workplace Exp Associate in Cambridge employer: CBRE HV
CBRE is an exceptional employer that prioritises the health, safety, and environment of its employees while fostering a collaborative work culture. With opportunities for professional growth and development, particularly in the dynamic field of QHSE management, employees benefit from a supportive environment that encourages innovation and compliance. The role offers flexibility with travel across the UK and occasional home-based work, making it ideal for those seeking a meaningful career in a leading global firm.
