Job Title: Data Centre Engineer, Data Centre Solutions
Reporting to: Contract Manager, Data Centre Solutions
Location: EMEA UK, Swindon
Job Purpose
The successful candidate will deliver high calibre operational services within Vodafone Cloud & Security Data centres, supporting the design, quotation, build and implementation activities associated with the deployment of Customer solutions into a Data Centre production environment. Once implemented they will also be responsible for in-life support activities such as cross connects, localised patching, racking, decommissioning and Hands and Eyes support at a designated base location.
The successful candidate will be required to work a shift pattern in a four man team covering the location 24/7 365.
Key Responsibilities
- Support of pre-scheduled and reactive operational workflow at the Swindon Data Centre location or on a pre arrange basis at another location.
- Plan efficient use of Data Centre space & Cabinet utilization, working to the Data Centre Standards.
- Quotation preparation against defined standards and OLA’s.
- Mount Server, Storage and Network equipment within cabinets in line with current Data Centre standards.
- Install Data Centre cabling for all managed solutions and internal Networks as described in design documentation and using current copper /fibre and patch panelling standards.
- Provides pre and post-sales support to associated support specialists, Account and Service Managers.
- To manage Remedy/ServiceNow tickets and action within any agreed internal OLA’s or Customer SLA’s..
- Support any Company Governance related activities and ensure that any non-compliances are managed to conclusion.
- Support Incident and Faults investigations, identify causes and effect remedies
- Prepare accurate /timely reports as required
- Ensure corrective / repair works are carried out in accordance with current regulations
- Participate in emergency call out roster providing cover for weekend and team member absences, as required
- Establish and develop trusting, meaningful relationships with Facilities Managers, Client staff and representatives
- Ensure day to day and future compliance to safe working practices, quality standards conformity and best practice methods
- Volunteer ideas / initiatives that contribute to the service levels and delivery
- Undertake other tasks, as required by Customer Services Supervisor / Contract Manager, in accordance with experience and competencies
Experience, Knowledge, Skills and Abilities
Essential/Required
- Experience of working in an operational Data Centre environment, Rack elevation design, working with Server, Storage, Network hardware, Installation of Network cross connects and cabinet patching (copper/fibre), fault fix of live customer hosting solutions.
- Solid understanding of the Mechanical/Electrical configuration of a Data Centre.
- SC Clearance or ability to pass and hold.
Desired
- Experience of working shift rotation day/nights.
- Flexibility to support work activities at other Data Centre locations on occasion.
- Experience in using MS Office suite of tools
- Experience in using ticket management tooling such as Remedy or ServiceNow.
- Excellent Customer and Supplier relationship skills
- CNET CDCTP certification
- Awareness of relevant ISO accreditation requirements (ISO27001/ISO14001/ISO22301).
- Can show knowledge (at a foundation level) of some or all of following:
- Operating systems, e.g. Unix, Windows, etc.
- Networking technologies, e.g. routers, switches, Load Balancers, Firewalls, etc.
- Backup and recovery
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ICT Shift Technician in Swindon employer: CBRE Group, Inc.
CBRE Group, Inc. is an exceptional employer that fosters a collaborative and innovative work culture in Greater London. With a strong emphasis on employee growth, you will have access to mentorship opportunities and professional development while working alongside a dedicated team committed to delivering high-quality service. The company also prioritises cost efficiency and compliance, ensuring that your contributions directly impact the success of our operations and client satisfaction.
