Job Title: Capacity Manager Data Centre Solutions
Reporting to: Account Manager, Data Centre Solutions
Location: Romford / England
Job Purpose
The purpose of this job is both to actively manage the transition of our new contracted Data Center whilst ensuring a proper mobilization as well as provide superior technical support (operational excellence, continuous improvement) during the mobilization phase.
Key Responsibilities
- Support Data Center transitions on all aspects (technically, commercially, financially, etc.) and ensure smooth Data Center mobilizations
- Provide professional support to our Data Center
- Manage operational excellence across the sites and make sure that contractual commitments are met and exceeded
- Ensure a proper service delivery on site and drive continuous improvement & operational excellence on site
- Drive profitability and turnover, ensure additional services and projects are added, and contracts are re-won on re-tender
- Lead, guide, advice, coach and directly support the several teams, where required to deliver best practice selection, training, assessment and recognition/reward
- Sustainable staffing of our Data Center with competent teams incl. an effective succession planning
- Implement and properly apply appropriate control systems geared to meet our statutory, policy and contractual commitments
- Maintaining relationships with our key clients and proving a high level of service focus covering all operational activities
- Identify opportunities for the strategic development of the contract
- Proper application of health and safety working conditions according to our Client´s and our own health & safety policies and make sure the processes are effectively implemented and reviewed across our teams, subcontractors
- Apply effective business communication through advisory, review/reporting (mailings) and leadership to the team (internal) and management
Experience, Knowledge, Skills and Abilities
- Proven track record in a management role which has included responsibility for service, culture, people and business growth
- Previous experience in Data Centres / critical infrastructures is crucially important
- Industry knowledge in critical environment and/or data centre environments and one or more of the following: M&E, facilities management, projects, building services
- Stout experience in dealing with a range of people from junior to senior level including site employees, suppliers and customers
- Enthused by a fast paced, high growth environment with the affinity to work in a matrix organisation
- Results focused with the drive to grow the business
- Relevant technical degree as Electrician (m/f/d) or Electrical Engineer (m/f/d) or equivalent
- Good understanding of electrical maintenance necessary
- Commercial awareness / Business acumen should be self-explanatory
- Ability to understand commercial and financial metrics is necessary incl. good organization skills and an "eye" for details
- Experience in internal and external client management
- Highly developed interpersonal and communication skills
- Applicants (m/f/d) should be highly motivated and self-confident
- High degree of integrity and sincerity
- Excellent presentation skills - written, verbal and presentation
- Business fluency in English, and preferably local language
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Capacity Manager in Romford employer: CBRE Group, Inc.
CBRE Group, Inc. is an exceptional employer that fosters a collaborative and innovative work culture in Greater London. With a strong emphasis on employee growth, you will have access to mentorship opportunities and professional development while working alongside a dedicated team committed to delivering high-quality service. The company also prioritises cost efficiency and compliance, ensuring that your contributions directly impact the success of our operations and client satisfaction.
