About the role:
This role will serve as a critical bridge between operational delivery and strategic business objectives, delivering high-impact initiatives to key high-touch workplace services that ultimately enhance client experience, operational efficiency, and stakeholder confidence in a rapidly evolving work environment.
Requirements of role:
This role is required to elevate the client experience across our office environments. A key objective of this role is to be the 'Point of Contact' for providing seamless service delivery across high-touch areas while aligning workplace operations with business goals and regulatory standards. As hybrid work models evolve and service expectations rise, this role is critical to driving operational excellence, stakeholder engagement, and innovation in how we support our people and spaces.
Key Responsibilities:
- Act as a strategic partner to senior stakeholders and a catalyst for innovation in employee experience.
- Track performance with reports and communicate key actions to executive leadership.
- Align operational delivery with business objectives and cultural values.
- Enhance stakeholder engagement by serving as a dedicated point of contact for senior stakeholders and business unit leads.
- Ensure operational consistency and uniform service standards across all client spaces.
- Champion initiatives that support employee productivity, inclusion, and innovation.
- Lead change management efforts and integrate industry best practices into the service roadmap.
- Support digital transformation in operations
Strategy and Development:
- Identify operational risks and implement mitigation strategies.
- Contribute to wider business strategy and budgeting processes.
General and Task Management
- Collaborate cross-functionally with other FM Business lines (Engineering, Projects, ESG) to help deliver a customer-centric approach.
- Promote lean principles and continuous improvement culture.
About You:
- Excellent stakeholder and supplier management skills.
- Skilled negotiator with experience across all levels of an organisation.
- Outstanding communicator and influencer.
- Strong problem-solving, analytical, and decision-making abilities.
- Strong track record of resolving complex operational challenges.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
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Workplace Experience Operations Manager in Reading employer: CBRE Group, Inc.
CBRE Group, Inc. is an exceptional employer that fosters a collaborative and innovative work culture in Greater London. With a strong emphasis on employee growth, you will have access to mentorship opportunities and professional development while working alongside a dedicated team committed to delivering high-quality service. The company also prioritises cost efficiency and compliance, ensuring that your contributions directly impact the success of our operations and client satisfaction.
