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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage contract delivery for a large business unit.
- Company: Join a leading global real estate services firm with a focus on innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by ensuring client satisfaction and operational excellence.
- Qualifications: High school diploma with 3-4 years of relevant experience; strong organisational skills required.
- Other info: Dynamic team environment with opportunities to suggest process improvements.
The predicted salary is between 36000 - 60000 £ per year.
About the Role: As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.
What You'll Do:
- Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
- Understand the scope of the contract and make sure that all work is carried out accordingly.
- Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
- Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
- Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients.
- Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
- Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
- Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
- Deliver monthly reporting support on Contract and Business Unit Reviews.
- Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment.
- Maintain QHSE documentation and ensure it is available using company systems.
- Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
- Impact own team and other teams whose work activities are closely related.
- Suggest improvements to existing processes and solutions to improve the efficiency of the team.
What You'll Need:
- High School Diploma or GED with 3-4 years of job-related experience.
- A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
- Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Organizational skills with an advanced inquisitive mindset.
- Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
Contract Support Associate in London employer: CBRE Group, Inc.
Contact Detail:
CBRE Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Associate in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Contract Support Associate role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its contracts. Understand their services and how you can contribute to their success. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and financial processes. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Contract Support Associate in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contract Support Associate role. Highlight your customer service experience and any relevant administrative support you've provided in previous jobs.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've managed contracts or improved processes in past positions, and don’t forget to show your enthusiasm for joining our team!
Showcase Your Skills: We want to see your proficiency with Microsoft Office and any advanced math skills you have. Mention these explicitly in your application, as they are crucial for the role and will help you stand out.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at CBRE Group, Inc.
✨Know the Contract Inside Out
Before your interview, make sure you thoroughly understand the scope of the contract related to the role. Familiarise yourself with common contractual terms and how they apply to customer service and operational support. This will help you answer questions confidently and show that you're ready to manage the delivery of services effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled client inquiries or resolved issues. Highlight your ability to ensure timely and quality service delivery. This will demonstrate your commitment to exceptional customer service, which is crucial for a Contract Support Associate.
✨Be Financially Savvy
Brush up on your financial skills, especially around invoicing and cost centre coding. Be ready to discuss how you've managed budgets or suggested cost-saving opportunities in previous roles. This will show that you can be a financial champion for the company and contribute to maximising savings targets.
✨Demonstrate Your Organisational Skills
Since this role involves coordinating vendors and managing paperwork, be prepared to talk about how you stay organised. Share specific tools or methods you use to keep track of tasks and deadlines. This will highlight your advanced organisational skills and your ability to handle multiple responsibilities efficiently.
