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- Tasks: Manage our CAFM system and provide exceptional customer support.
- Company: Join CBRE, the world's leading real estate services company.
- Benefits: Competitive salary, professional development, and recognition for outstanding performance.
- Why this job: Be part of a global team and make a real impact in customer service.
- Qualifications: Organised, detail-oriented, and passionate about delivering exceptional service.
- Other info: Dynamic work environment with opportunities for growth and innovation.
The predicted salary is between 28800 - 43200 £ per year.
Join a global leader in real estate services! CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We are passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we are looking for a talented Helpdesk Coordinator to join our team in the City of London.
We are seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you will be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You will also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations.
Responsibilities:- Manage CAFM system as key user on site, including PPM records, reactives, and reporting
- Provide exceptional customer service and support via phone, email, and in-person
- Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users
- Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards
- Review subcontractor performance and provide feedback through Ariba and other systems
- Identify and implement innovative solutions to enhance performance and meet client expectations
- Competitive salary and benefits package
- Opportunity to work with a global leader in real estate services
- Collaborative and dynamic work environment
- Professional development and training opportunities
- Recognition and rewards for outstanding performance
- Organized and structured approach to work
- Logical and clear thinking
- Attention to detail and high accuracy
- Assertiveness and confidence in communication
- Persistence and follow-through to resolution
- Customer and team focus, with a commitment to delivering exceptional service
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you! Please submit your application, including your resume.
CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Helpdesk Coordinator employer: CBRE Group, Inc.
Contact Detail:
CBRE Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at CBRE. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching CBRE and understanding their values. Think about how your skills as a Helpdesk Coordinator can contribute to their mission of exceptional customer service.
✨Tip Number 3
Practice common interview questions and have examples ready that showcase your organisational skills and customer focus. We want to see how you handle real-life scenarios!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at CBRE.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch!
Showcase Your Organisational Skills: As a Helpdesk Coordinator, being organised is key. In your application, give examples of how you've managed tasks or projects effectively in the past. We appreciate candidates who can demonstrate their ability to keep things running smoothly!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at CBRE Group, Inc.
✨Know Your CAFM System
Familiarise yourself with the Computer-Aided Facilities Management (CAFM) system before the interview. Understand its key features and how it supports customer service. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you resolved issues or improved client satisfaction. This will demonstrate your commitment to the high standards expected at CBRE.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. Since the role involves a lot of communication, being able to express yourself well will be crucial. Consider doing mock interviews with friends or family to build your confidence.
✨Be Ready to Discuss Innovative Solutions
Think about times when you've identified and implemented innovative solutions in your past roles. Be prepared to discuss these examples during the interview, as this aligns with the company's focus on enhancing performance and meeting client expectations.
