At a Glance
- Tasks: Manage our CAFM system and provide top-notch customer support.
- Company: Join CBRE, a global leader in real estate services.
- Benefits: Competitive salary, benefits, and professional development opportunities.
- Other info: Enjoy a collaborative environment with recognition for outstanding performance.
- Why this job: Be part of a dynamic team making a real impact in client service.
- Qualifications: Organised, detail-oriented, and great at communication.
The predicted salary is between 25650 - 31350 £ per year.
Join a global leader in real estate services!
About Us:
CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management.
Job Summary:
We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations.
Key Responsibilities:
- Manage CAFM system as key user on site, including PPM records, reactives, and reporting
- Provide exceptional customer service and support via phone, email, and in-person
- Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users
- Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards
- Review subcontractor performance and provide feedback through Ariba and other systems
- Identify and implement innovative solutions to enhance performance and meet client expectations
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a global leader in real estate services
- Collaborative and dynamic work environment
- Professional development and training opportunities
- Recognition and rewards for outstanding performance
Requirements:
- Organized and structured approach to work
- Logical and clear thinking
- Attention to detail and high accuracy
- Assertiveness and confidence in communication
- Persistence and follow-through to resolution
- Customer and team focus, with a commitment to delivering exceptional service
Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Help Desk Operative employer: CBRE Group, Inc.
CBRE Group, Inc. is an exceptional employer that fosters a collaborative and innovative work culture in Greater London. With a strong emphasis on employee growth, you will have access to mentorship opportunities and professional development while working alongside a dedicated team committed to delivering high-quality service. The company also prioritises cost efficiency and compliance, ensuring that your contributions directly impact the success of our operations and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Operative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CBRE Group, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CBRE Group, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Help Desk Operative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CBRE Group, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at CBRE Group, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CBRE Group, Inc.!
How to prepare for a job interview at CBRE Group, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
