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- Tasks: Manage the helpdesk, handle estate queries, and liaise with clients and colleagues.
- Company: Join CBRE, a global leader in commercial real estate services with over 100,000 employees.
- Benefits: Enjoy a collaborative culture, training resources, and opportunities for growth in a dynamic environment.
- Why this job: Be part of a team that values innovation and client satisfaction while making a real impact.
- Qualifications: Strong communication skills, attention to detail, and familiarity with commercial leases are essential.
- Other info: Open to diverse backgrounds; we encourage all to apply, even if you don't meet every requirement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive and customer focused individual to join our team. It is a great opportunity to work with Mitchells & Butlers, an established CBRE occupier client, always looking for ideas to improve portfolio performance and drive efficiencies. The role is within the Industrial & Logistics Vertical in Occupier Accounts, a key service line within Advisory & Transactions. The candidate will be focused on delivering the highest quality service to the client. A team player, understanding clients’ requirements and a strong commitment to providing a responsive quality service are all essential attributes of the role. An ability to communicate with clients and colleagues at all levels is essential. The successful candidate will work closely alongside estate management colleagues, the client’s building managers, solicitors, landlords, tenants and third parties.
Day to day work will include managing the estate management helpdesk, triaging the cases and dealing with the more straightforward estate management queries. The MAB portfolio is made up of 2455 properties across the UK with a mixture of freehold, leasehold and sublease interests. The Estate Manager will be part of a team of 10 at CBRE.
Key Responsibilities- Manage the Estate Management Helpdesk (inbox and phone line).
- Log all jobs for the dashboard and allocate to Estate Managers.
- Deal with the more straightforward estate management jobs including:
- Provision of documents.
- Dealing with repair requests and title/lease checks from client/tenants/3rd parties.
- Dealing with landlord consents for alterations.
- Providing advice on boundary queries.
- Responsible for day-to-day management of third parties.
- Dealing with squatters, abandoned cars and assets of community value.
- Conducting property inspections and managing the inspection schedule and any follow up actions.
- Dealing with projects – eg. establishing utility liability on sublet properties and recharging where necessary.
- Completion of CRFs and ETNs.
- Assist with any other estate management issues as required.
- Support other team members whilst on holiday etc.
- Client orientated, capable to adapt to a changing/demanding environment.
- Excellent organisational skills.
- Strong ability to prioritise.
- Very responsive to emails/enquiries.
- Familiar with commercial leases.
- Excellent communication skills.
- Attention to detail.
- Ability to work under time pressure and to meet deadlines while managing conflicting priorities.
- Team player.
- Good experience on Microsoft packages, particularly Excel & Powerpoint.
- Experience in the use of Horizon or other property database an advantage.
When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You will realise your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry. Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do—from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing. At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills.
CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2020 revenue). The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. In the UK, we service our clients from our offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, Liverpool, London, Manchester, and Southampton.
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Estates Manager/Helpdesk Manager (Occupier Accounts) employer: CBRE Group, Inc.
Contact Detail:
CBRE Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Manager/Helpdesk Manager (Occupier Accounts)
✨Tip Number 1
Familiarise yourself with the specific requirements of the Estates Manager role. Understand the key responsibilities, such as managing the helpdesk and liaising with various stakeholders. This knowledge will help you demonstrate your understanding of the role during any discussions.
✨Tip Number 2
Network with current or former employees at CBRE or within the estate management sector. Engaging in conversations can provide valuable insights into the company culture and expectations, which you can leverage when discussing your fit for the role.
✨Tip Number 3
Showcase your customer service skills in any interactions you have. Since the role is client-oriented, demonstrating your ability to handle inquiries and resolve issues effectively will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you can drive efficiencies and improve performance within the team. Think of examples from your past experiences where you've successfully implemented changes or optimised processes, as this aligns with the expectations of the role.
We think you need these skills to ace Estates Manager/Helpdesk Manager (Occupier Accounts)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in estate management and customer service. Use keywords from the job description, such as 'helpdesk management', 'client communication', and 'property inspections' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed, such as managing helpdesk operations or liaising with clients and third parties.
Showcase Your Communication Skills: Since excellent communication is essential for this role, consider including a brief example in your application that illustrates your ability to effectively communicate with clients and colleagues at all levels.
Highlight Your Organisational Skills: Given the need for strong organisational skills, provide examples of how you have successfully managed multiple tasks or projects simultaneously in previous roles. This will show your ability to prioritise and meet deadlines under pressure.
How to prepare for a job interview at CBRE Group, Inc.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Estates Manager/Helpdesk Manager position. Familiarise yourself with estate management processes, helpdesk operations, and the specific needs of clients like Mitchells & Butlers.
✨Showcase Your Communication Skills
Since the role requires excellent communication with clients and colleagues, prepare examples of how you've effectively communicated in previous roles. Highlight your ability to adapt your communication style to different audiences.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled challenging situations in the past, particularly in managing queries or resolving issues. This will show your proactive approach and ability to drive efficiencies.
✨Familiarise Yourself with Relevant Tools
If you have experience with Microsoft Excel, PowerPoint, or property databases like Horizon, be prepared to discuss this. If not, consider brushing up on these tools to demonstrate your willingness to learn and adapt.
