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- Tasks: Manage daily operations, ensuring health and safety compliance and excellent customer service.
- Company: Join a dynamic team in the vibrant Seven Dials area of London.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a role that impacts the community while developing valuable management skills.
- Qualifications: No specific experience required; just a passion for property management and teamwork.
- Other info: Ideal for those looking to kickstart their career in a fast-paced environment.
The predicted salary is between 43200 - 72000 £ per year.
Manage the day to day operational activities in line with all health and safety, environmental and company procedures, legislative requirements, budgetary costs and client/tenant requirements in line with the required customer service criteria and key performance indicators.
The Estate properties to be managed are in the Seven Dials area/ West end. As with any multi-site role, properties and geographical area do change to suit the ebb and flow of company and client requirements.
Key Responsibilities- To develop and maintain a positive image of the building in its location.
- To be responsible/assist with the drafting, control and reporting of service charge budget and expenditure for the site(s).
- Daily service review with the supervisors of the cleaning, security and M&E departments to update on current issues and agree priorities for the day and week.
- To monitor all activities relating to the site(s), reporting and taking action as appropriate.
- Regular inspections of the building fabric and monthly common part inspections and follow up with tenants as required.
- Attend weekly FM team meetings to review progress against operational and business objectives.
- Attend two weekly client meetings to report on all objectives.
- Manage the approval of invoices on P2P invoicing system and ensure all queries are dealt with in the timeframe.
- Collate data as required for FM reporting.
- Collate quarterly security incident information and submit to the client as required.
- To work in conjunction with key stakeholders ensuring a maintenance and repair programme is in place.
- To maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required.
- Manage and co-ordinate the delivery of all plant insurance inspections, ensuring remedial works are completed within the specified timeframe.
- To liaise with tenants and deal with any operational queries they might have.
- Provide work permits and permission to access permits for any non-contractual and high-risk works.
- To attend tenants’ meetings with the surveying team.
- To be responsible for Health and Safety compliance on site, and the maintenance of records.
- To liaise with local authorities as appropriate.
- To proactively manage risk and deal with insurance issues and claims on site.
- KPI monthly meetings with the cleaning contractor, reactive maintenance contractor and lift contractor.
- Manage the installation and ensure the maintenance of all kitchen ventilation systems alongside the clients specialist consultant.
- Ensure the Fire Alarm Maintenance schedule is kept up to date, accounting for any new acquisitions, disposals and fit outs.
- Undertake all vacant property checks and carry out duties such as flushing regimes and removing post.
- To manage major work programmes on site, acting as the liaison point for all parties involved.
- Ensure procurement is carried out in line with company policy.
- Any other duties as directed by your Line Manager.
- Understand how the industry, how stakeholders function and the range of services available to clients.
- Understand the basics of the investment market.
- Constantly updating knowledge of legislation relating to property management.
- Develop an understanding of how to build and maintain client relationships.
- Develop an understanding of how to build and maintain tenant/customer relationships.
- Develop an understanding of how to build and maintain supplier relationships.
- Understanding of key issues to be noted on property inspections.
- Understand and use industry/specific IT applications.
- Understand the principles of service charges.
- Understand the operation of VAT and banking.
- Understand the principles of contract law.
- Be able to specify services, tender contracts and select service providers.
- Understand how property is constructed and how plant works.
- Know and be able to apply legislation and policies relating to Health and Safety.
- Know and be able to apply legislation and policies relating to Environmental protection.
- Understand insurance relating to buildings and the FSA regulations.
- Understand the law relating to TUPE.
- Understand and apply all procedures relating to work activities.
- Contributes to team business plan/strategy.
- Able to plan and manage own workload.
- Able to work as part of a team, supporting colleagues.
- Able to use IT software such as Word, Excel, and databases.
- Be able to communicate effectively verbally and in writing.
Estate Services Manager - London employer: CBRE Group, Inc.
Contact Detail:
CBRE Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Services Manager - London
✨Tip Number 1
Familiarise yourself with the Seven Dials area and its unique characteristics. Understanding the local environment will help you connect better with tenants and clients, showcasing your commitment to the role.
✨Tip Number 2
Network with professionals in property management and facilities management. Attend industry events or join relevant online forums to build relationships that could provide insights and support during your application process.
✨Tip Number 3
Stay updated on the latest legislation and best practices in health and safety and environmental management. This knowledge will not only enhance your expertise but also demonstrate your proactive approach to potential employers.
✨Tip Number 4
Prepare to discuss your experience in managing budgets and service charges. Be ready to share specific examples of how you've successfully handled financial responsibilities in previous roles, as this is crucial for the Estate Services Manager position.
We think you need these skills to ace Estate Services Manager - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in estate management, health and safety compliance, and budget management. Use specific examples that demonstrate your ability to manage multi-site operations effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the key responsibilities and how your skills align with their requirements, particularly in managing client relationships and operational activities.
Showcase Relevant Skills: Emphasise your knowledge of property management legislation, health and safety regulations, and your ability to use industry-specific IT applications. Highlight any experience you have with service charge budgeting and reporting.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Estate Services Manager role.
How to prepare for a job interview at CBRE Group, Inc.
✨Know Your Legislation
Brush up on the relevant health and safety, environmental, and property management legislation. Being able to discuss these topics confidently will show your understanding of the industry and its requirements.
✨Demonstrate Client Relationship Skills
Prepare examples of how you've successfully built and maintained relationships with clients or tenants in the past. This role requires strong interpersonal skills, so showcasing your experience here will be beneficial.
✨Familiarise Yourself with Budget Management
Understand the basics of service charge budgets and expenditure. Be ready to discuss any previous experience you have with budget control and financial reporting, as this is a key responsibility of the role.
✨Showcase Your Problem-Solving Abilities
Think of specific instances where you've had to manage operational issues or conflicts. Highlighting your proactive approach to problem-solving will demonstrate your capability to handle the challenges of this multi-site role.
