At a Glance
- Tasks: Support daily office operations and create a welcoming environment for colleagues and visitors.
- Company: Join a dynamic team in a busy head office in Eastleigh.
- Benefits: Gain valuable experience, develop skills, and enjoy a vibrant workplace culture.
- Other info: Perfect for those who thrive in a fast-paced, collaborative environment.
- Why this job: Be the face of the office and make a real difference in people's workday.
- Qualifications: Experience in customer service or administration, with strong communication skills.
The predicted salary is between 20250 - 24750 £ per year.
Workplace Experience Host
Location
Eastleigh
About the Role
We're looking for a proactive and customer-focused Workplace Experience Host to support the day-to-day operation of a busy head office environment.
This role plays an important part in ensuring the workplace is safe, well-maintained, compliant, and delivers an exceptional experience for colleagues and visitors alike.
This is a varied role offering exposure across workplace operations, facilities administration, event support, health and safety, and visitor services.
Key Responsibilities
- Workplace Operations
- Support the smooth daily operation of the office environment.
- Conduct regular workplace inspections and report any defects or issues.
- Assist with office moves, workplace reconfigurations, and workspace setup.
- Monitor office presentation standards and ensure workspaces remain clean and professional.
- Check external areas and report any maintenance or housekeeping concerns.
- Meeting Room & Event Support
- Carry out meeting room checks to ensure rooms are fully prepared and operational.
- Support the setup and delivery of internal events, conferences, and business meetings.
- Ensure audio-visual equipment and meeting room facilities are functioning correctly.
- Facilities Helpdesk Support
- Respond to facilities-related requests and undertake minor repairs where appropriate.
- Escalate issues requiring specialist support.
- Maintain accurate records of service requests and completed works.
- Administration & Workplace Services
- Support incoming deliveries and outgoing mail and courier services.
- Assist with document archiving processes.
- Monitor and replenish office supplies.
- Produce routine reports and management information as required.
- Reception & Visitor Experience
- Provide reception support during busy periods.
- Assist with visitor management processes.
- Deliver a welcoming, professional, and engaging experience for all visitors and colleagues.
- Health, Safety & Compliance
- Support workplace health and safety activities and compliance requirements.
- Assist with inspections, safety checks, and emergency preparedness activities.
- Maintain relevant records and documentation.
- Report hazards, incidents, and near misses promptly.
About You
Essential Skills & Experience
- Experience in an office, facilities, customer service, hospitality, or administration role.
- Strong communication, organisational, and time management skills.
- Good Microsoft Office and general IT skills.
- Ability to manage multiple priorities effectively.
- Customer-focused mindset with a passion for delivering excellent service.
- Ability to work independently and as part of a wider team.
Desirable
- Experience within workplace experience, facilities management, office services, or front-of-house environments.
- Knowledge of workplace health and safety requirements.
- Personal Attributes
- Professional, approachable, and highly personable.
- Proactive and self-motivated.
- Reliable and dependable.
- Strong attention to detail.
- Flexible and adaptable.
- Positive attitude and willingness to learn.
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Workplace Experience Host in Eastleigh employer: CBRE Group, Inc.
CBRE Group, Inc. is an exceptional employer that fosters a collaborative and innovative work culture in Greater London. With a strong emphasis on employee growth, you will have access to mentorship opportunities and professional development while working alongside a dedicated team committed to delivering high-quality service. The company also prioritises cost efficiency and compliance, ensuring that your contributions directly impact the success of our operations and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Host in Eastleigh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CBRE Group, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CBRE Group, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Experience Host in Eastleigh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CBRE Group, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at CBRE Group, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CBRE Group, Inc.!
How to prepare for a job interview at CBRE Group, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
