Data Center Technician

Business Sector: Data Centre Solutions - Critical Environments

Location: Sunderland, UK

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Purpose of the Job

To assist the Data Centre Management Team in delivering a customer focussed cost effective and efficient service. This includes carrying out planned preventative maintenance, reactive works to building infrastructure/plant and equipment in accordance with agreed service levels and to respond to and escalate site engineering emergencies. Undertake small installation works, project works, repairs to building fabric, and handyman duties in order to meet our contractual and legal obligations.

Key Responsibilities

• Ensure that routine maintenance is carried out to all building plant, equipment and systems to meet and exceed expectations and agreed service level agreements.
• To be able to carry out fault diagnosis on mechanical and electrical equipment.
• Respond to Building Management System alarms, escalate and effect emergency repairs as required.
• Issue and ensure appropriate controls within the Permit to Work systems.
• Ensure that ACOP's applicable to the maintenance industry are followed.
• Ensure that suitable spares are available to carry out maintenance of the above plant.
• Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices.
• Ensure that engineering subcontractors are appropriately supervised, and comply with contractual commitments, and site operating processes.
• To develop a good working relationship with all members of CBRE staff and clients staff.
• Ensure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required.
• Ensure a professional image of CBRE is presented to clients and visitors and ensure excellence in customer service is delivered and promoted at all times.
• Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning.
• Ensure logbooks, shift hand-over and the client's reporting is updated regularly and accurately.
• Have a flexible attitude to working overtime to cover other engineers holiday leave where required.
• Identify and report potential hazards.

Accountabilities

• Accountable to Engineering Services Manager and Site Supervisor.
• The post holder does not have any directly reporting staff.
• This post carries no direct budgetary responsibility.
• Accountable for maintaining appropriate stocks of spares and consumables, and ensuring their secure storage and controlled issue.

PERSONAL SPECIFICATION

Education

• A good basic education is essential, with good written and spoken English, Mathematics and IT skills.

Training

• The engineer must be formally trained in mechanical and electrical services maintenance.
• City & Guilds 236 parts 1 & 2 (or later) 17th Edition or equivalent qualification.
• Up to date skills on building management systems, ACOP's, fire and environmental control, building control, and health and safety.
• Formal health and safety training IOSH, etc. Safe Operation of High Voltage Equipment (S4).

Experience

• Experience of critical environment facilities maintenance, but not limited to, UPS systems, BMS operation, emergency standby generators, testing of electrical systems, dual fed systems.
• Comprehensive mechanical and electrical engineering experience, undertaking reactive and planned preventative maintenance.
• Sound understanding and experience of meeting health and safety obligations with regard to maintenance activities.
• Appointed HV/AP, with the ability to create switching schedules.
• Prior experience working in data centres.
• Good verbal communication skills.
• Organised and with good written English skills.
• Good computer skills are a necessity as there are number of reports that are required to be sent to CBRE personnel and the client, as well as logging PPM's, work reports and incidences on the client's system.
• To be able to demonstrate a good use of excel, word and outlook.

Character

• Committed to the delivery of excellent customer service.
• Calm manner, able to work under pressure.
• Able to make sound decisions when needed.
• Physically fit and able to carry tools and components by hand up to 20kg.
• Able to ascend and descend vertical access equipment.
• Able to work at heights and on roofs.
• A team player, able to work with CBRE and clients staff of all levels.

Circumstances

• Able to work 4 on 4 off shift pattern of 12 hour day and night shifts which will include weekend, Christmas and bank holiday working.
• Must be able to work alone as well as in a team.
• Comfortable interacting with client management and dealing with reasonable requests direct from the client.
• Must be able to pass mandatory security clearance.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.