At a Glance
- Tasks: Support customers with technical issues related to building systems and provide on-site and remote assistance.
- Company: Leading company in HVAC and building management systems with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Be part of an on-call rotation and enjoy a collaborative work environment.
- Why this job: Join a dynamic team and make a real difference in building system efficiency.
- Qualifications: Associate Degree in HVAC or related field, with relevant industry experience.
The predicted salary is between 40500 - 49500 £ per year.
Job Overview
Provide customers with support based on the customer's technical problems related to their building systems as well as provide on-site and remote technical support to installers, and subcontractors.
Responsible for creating control databases and setup control systems based on project specification and/or sales proposal.
May be required to perform field start-up and system commissioning tasks.
- Principle Duties and Responsibilities
- Performs programming of control applications using various software tools to support operator workstations, DDC field panels and third-party integration devices connected through multiple communications protocols.
- May be required to perform job-site system checkout, commissioning and testing of control applications, to verify proper operation according to project specifications, sales proposal and design documentation.
- Provides remote technical support to installers and customers. May be asked to provide on-site technical support to installers and customers.
- Performs system analysis and diagnostics. Isolate and troubleshoot problems, take corrective action if possible.
- Answer customer's calls by telephone and/or email to determine the nature of the problem and responds to each situation by assessing customer's needs and provide clear and accurate responses to customer.
- Articulates resolution to a customer's problem clearly both in verbal and written communication.
The resolutions must be explained to the customer in a format that is understandable to the customer.
- Facilitates resolutions that are in the best interest of the customer and ESI
- Isolate and troubleshoot problems, take corrective action if possible.
- Document problem and resolution and report findings back to Account Executive for customer follow-up.
- If required, re-create customer problem in-house for the purpose of testing solutions.
- Prepare accurate paperwork.
- Responsible for keeping the customer and ESI management advised of any outstanding and reoccurring problems with products, services, or customers.
- Communicates regularly suggested improvements to the various communications and interactions with ESI, by the customer.
- Part of an on-call rotation for after hour's response to customer's.
Education
- Required - Associate Degree in HVAC, Electrical or Mechanical, minimum three years industry experience, or minimum one year experience as a Systems Support Representative with Environmental Systems.
- Preferred - Bachelor's Degree in HVAC, Electrical Engineering or Mechanical Engineering
- Knowledge
- Experience with control and HVAC systems and their terminology.
- Must possess a thorough knowledge of the use, setup and operation of Windows-based computers and desktop applications such as MS-Word and MS-Excel.
- #J-18808-Ljbffr
Systems Engineer - HVAC / BMS employer: CBRE Global Workplace Solutions (GWS)
CBRE Global Workplace Solutions is an exceptional employer located in the picturesque Wimborne Minster, Dorset, offering a dynamic work culture that prioritises collaboration and innovation. Employees benefit from comprehensive professional development opportunities, ensuring growth within their careers while contributing to impactful projects in the FM and construction sectors. With a commitment to safety and excellence, CBRE fosters an environment where every team member can thrive and make a meaningful difference.
Contact Details:
CBRE Global Workplace Solutions (GWS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Systems Engineer - HVAC / BMS
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We think you need these skills to ace Systems Engineer - HVAC / BMS
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Systems Engineer - HVAC / BMS, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
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Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to CBRE Global Workplace Solutions (GWS) specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at CBRE Global Workplace Solutions (GWS)
✨Brush Up on Core Engineering Principles
Before heading into the interview with CBRE Global Workplace Solutions (GWS), make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like CBRE Global Workplace Solutions (GWS) want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
