Operations Manager - Data Centre Solutions - Taunton

Overview

Job Title: Operations Manager
Business Sector: Data Centre Solutions, Critical Environment
Location: Taunton

Please ensure to include your CV with your application to be considered for this role

Responsibilities

• Full accountability of all aspects of the day-to-day operation and risk management across the Mechanical & Electrical infrastructure within the Client facility at Taunton, promoting the foundation of operational excellence.
• Ensure that routine maintenance is carried out to all building plant, equipment, and systems to meet and exceed expectations and agreed service level agreements.
• Sub-contractor management, including review meetings, ensure safe working practices are adhered to and keeping them honest.
• Conduct regular reviews of operating procedures, including logbooks, QHSE, observations, audits, EOPs, SOPs and electrical safety programs, making recommendations for improvements.
• Act as an escalation for all issues, subject matter expert across all M&E queries and people/client management.
• Liaise and keep informed both the client and CBRE senior management on all aspects of operational commitments.
• Responsible for incident management in prioritising and coordinating events until closure, keeping concise records during escalations, and raising incidents, actions and risks to the register across the CBRE platform, Quantum.
• Ensure there is 100% compliance across the asset management system (CAFM).
• Maintain an up-to-date life cycle report, highlighting opportunities for improvement and managing risk.
• Prepare and present the weekly operational report during the client meeting.
• Compile and analyse key data for submission to the Account Manager for monthly reporting.
• Ensure a customer-focused approach within all operational activities and maintain effective relationships with key client and sub-contractor contacts.

People management

• Daily management of the Mechanical and Electrical on-site team ensuring compliance with CBRE processes and procedures.
• Provide robust processes across several tasks, including 24/7/365 support via the team.
• Provide leadership, guidance, coaching and direct support to deliver best practice, training, assessment, and recognition.
• Ensure business policies and processes are effectively communicated and implemented.
• Staff retention, motivation, engagement surveys and regular review meetings.
• Deliver training plans for direct reports.

Financial

• Assist the Contract Support role with financial and commercial aspects of the contract.
• Providing information for contract review meetings.
• Seek competitive quotations and better buying.

Skills

• Experience of working in a fast-paced, operational environment.
• Strong relationship management with colleagues, clients and sub-contractors with excellent communication and influencing skills.
• Robust and assertive attitude towards achieving results.
• Strong organizational abilities ensuring all documentation is stored and auditable.
• HV/LV AP is desirable.
• Ability to work on own initiative but also as part of a team; multi-tasking and prioritising workload.
• High customer focus and commitment to delivering excellent customer service.
• Excellent IT skills, proficient with Microsoft Office programs; experience with a CAFM system is desirable.

Additional

• Liaising with external security teams for clearance/vetting.
• Obtain a comprehensive understanding of the contract and ensure all work is carried out in accordance with the contract scope.
• Identify and implement innovation across the contract to enhance performance and exceed client expectations.
• Promote and maintain CBRE work ethics and culture, following the RISE values.
• High level of trust and integrity while handling confidential information.

Security clearance

You must meet all the client requirements to obtain security clearance.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Note

We value human interaction to understand each candidate\\\’s unique experience, skills and aspirations.