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For Companies At a Glance
- Tasks: Create extraordinary workplace experiences and build strong relationships with General Managers across EMEA.
- Company: Join CBRE, a global leader in commercial real estate services.
- Benefits: Dynamic culture, career growth opportunities, and a commitment to colleague satisfaction.
- Why this job: Make a meaningful impact on colleague experiences and drive engagement initiatives.
- Qualifications: Passion for organisation, human-centred design mindset, and strong relationship-building skills.
- Other info: Collaborative environment that values diverse perspectives and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
As the CBRE EMEA Workplace Experience Program Manager, you will bring passionate commitment to creating extraordinary experiences that matter in colleagues' daily work lives. This role focuses on building strong relationships with General Managers across the region, providing strategic guidance on onsite delivery performance, and telling the compelling story behind our workplace experience initiatives. Your passion for creating frictionless experiences will drive meaningful impact across our four pillars of workplace experience. You will serve as the bridge between global standards and local needs, ensuring that every interaction, space, and moment reflects our extraordinary commitment to colleague satisfaction across EMEA.
Four Pillars of Focus
- Community Engagement
- Conference Center
- Space Booking & Special Events Support
- Maintaining Office Standards
What You’ll Do
- Program Partnership & Adoption: Partner with General Managers across EMEA to drive adoption of Workplace Experience Programs and processes, providing data driven insights around onsite delivery performance. Develop comprehensive playbooks and SOPs that enable local teams to deliver consistent, extraordinary experiences. Serve as the regional expert in defining appropriate local adaptations for global programs while maintaining brand consistency.
- Data & Impact Measurement: Build and implement tools that capture data demonstrating return on experience through colleague impact and engagement metrics. Create compelling narratives around program performance that help partners understand the "why" behind our initiatives. Produce regular reports that translate data into actionable insights for continuous improvement.
- Knowledge Management & Best Practices: Gather, consolidate, and share feedback and best practices from local workplace experience teams to inform global strategy. Facilitate knowledge transfer across sites to elevate the overall quality of experience delivery. Identify and scale successful local innovations that could benefit the broader region.
- Strategic Event & Communication Planning: Collaborate with local teams to strategize colleague engagement events, activations, and communications that create memorable moments. Ensure events and communications align with both global brand standards and local cultural preferences. Measure and optimize the impact of engagement initiatives on colleague satisfaction and community building.
What Success Looks Like
- Adoption Excellence: Compliance with Workplace Experience standards across EMEA sites.
- Engagement Impact: Measurable improvement in colleague satisfaction scores related to Workplace Experience.
- Operational Efficiency: Reduced friction in space booking, event management, and daily workplace interactions.
- Knowledge Sharing: Regular dissemination of best practices that demonstrate a clear Return on Experience and colleague impact.
- Relationship Strength: Strong partnership relationships with General Managers, evidenced by proactive collaboration and feedback.
- Program Innovation: Successful implementation of locally nuanced programs that maintain global consistency while meeting regional needs.
What You Bring
- Passion for Organization: Natural ability to bring structure and clarity to complex, multi-site operations.
- Simplifying the Complex: Talent for taking intricate processes and making them intuitive and accessible for diverse teams.
- Human-Centered Design Mindset: Deep understanding of how workplace experiences impact colleague satisfaction and productivity.
- Customer-First Approach: Commitment to putting colleague needs at the center of every program and process decision.
- Impact Presentation Skills: Proven ability to present data and outcomes in compelling ways that drive stakeholder engagement and decision-making.
- Relationship Building: Demonstrated success in building influence and driving results without direct authority.
- Cultural Awareness: Experience adapting global programs for local markets while maintaining consistency.
Key Responsibilities
- Regional partner for driving adoption of and reporting on WPE programs and processes at a site-level.
- Develop Playbooks & SOPs.
- Build tools to capture data demonstrating a return on experience through the impact & engagement of colleagues/employees.
- Regional resource to gather and consolidate feedback and best-practices from local WPE Teams.
- Regional resource to strategize Colleague Engagement Events, Activations and Communications.
- Regional expert to define appropriate local nuance for programs & processes.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Workplace Experience and Hospitality Manager in London employer: CBRE Global Workplace Solutions (GWS)
Contact Detail:
CBRE Global Workplace Solutions (GWS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience and Hospitality Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at CBRE or in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding the four pillars of workplace experience. Think about how your skills align with community engagement, event support, and maintaining office standards. Show us you’re ready to create those extraordinary experiences!
✨Tip Number 3
Practice your storytelling skills! Be ready to share compelling narratives about your past experiences that demonstrate your impact on colleague satisfaction and engagement. We love hearing how you’ve made a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the CBRE team and contributing to our mission.
We think you need these skills to ace Workplace Experience and Hospitality Manager in London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for creating extraordinary workplace experiences shine through in your application. We want to see how your passion aligns with our mission to enhance colleague satisfaction.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that match the job description. We love seeing how your unique skills can contribute to our four pillars of workplace experience.
Be Data-Driven: Since this role involves measuring impact, include any examples of how you've used data to drive decisions or improve experiences in your previous roles. We appreciate candidates who can tell a compelling story with numbers!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at CBRE Global Workplace Solutions (GWS)
✨Know Your Pillars
Familiarise yourself with the four pillars of workplace experience: Community Engagement, Conference Centre, Space Booking & Special Events Support, and Maintaining Office Standards. Be ready to discuss how your past experiences align with these areas and how you can contribute to enhancing them.
✨Data-Driven Insights
Prepare to showcase your ability to use data effectively. Think of examples where you've used metrics to drive improvements or tell a compelling story about a project. This will demonstrate your understanding of the importance of data in measuring colleague satisfaction and engagement.
✨Build Relationships
Since this role involves partnering with General Managers, think about how you can build strong relationships. Prepare anecdotes that highlight your relationship-building skills and how you've successfully collaborated with diverse teams in the past.
✨Cultural Adaptability
Be ready to discuss how you've adapted global initiatives to fit local needs. Share specific examples of how you've maintained brand consistency while being sensitive to cultural differences, as this is crucial for the role.
