Payroll Operations Specialist in London

Ensure the accurate and timely processing, validation, and administration of payroll data for the UK & Ireland business, supporting an employee population of over 17,000. This role provides flexible support across data entry, validation, and administrative functions, acting as a subject matter expert on payroll systems and processes, and serving as a key contact for payroll queries and projects.

What You'll Do

• Payroll Data Entry & Validation
  • Collate, input, and validate all payroll data into the outsourced payroll system (e.g., Dayforce) via uploads and quick entry screens.
  • Perform manual payroll calculations, ensuring compliance with business policies and statutory legislation.
  • Reconcile payroll reports daily, up to final calculation, and validate integration files via system reports.
  • Maintain accurate records for data audit purposes and ensure all relevant controls (including SOX) are performed.
• Process Management & Collaboration
  • Ensure all data input and validation is completed within payroll deadlines and business cut-offs.
  • Work collaboratively with other Specialists to proactively manage data errors, highlight issues to relevant data owners, and ensure timely corrections.
  • Provide flexible cover for holidays and absences within the payroll teams.
  • Collect payroll data from all sources and compile reports to meet statutory requirements.
• Customer Service & Query Resolution
  • Act as the first point of contact for internal and external payroll-related queries, triaging and allocating cases via the case management system.
  • Support business projects requiring payroll input or information, and provide subject matter expertise as needed.
• System & Process Improvement
  • Act as a system champion (e.g., Dayforce), attending training, supporting functional testing for enhancements or upgrades, and identifying training needs within the team.
  • Support year-end activities (e.g., P11d's) and other payroll-related projects as required.

What You'll Need

• Experience working within complex payroll departments managing multiple payrolls with varying terms and conditions.
• Proven track record of high-volume payroll data input and validation.
• Experience completing manual payroll calculations and working to strict deadlines and cut-offs.
• Exposure to HR Shared Services environments and working under pressure with the ability to prioritise workloads.
• Excellent understanding of payroll and people processes.

Why CBRE

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.