Operation Control Centre Manager - Data Centres - London

This Data Centre Operation Control Centre Manager is fully accountable for the performance and efficiency of the OCC Manager and will operate from Monday to Friday (08:00 to 17:00). The role will manage a team that is the first response to all critical alarm notifications across campuses and will provide remote support and client communications as per the incident management process.

Responsibilities

• Supervise daily operation of the area maintenance team to ensure effective operation of hard services facilities across data centres.
• Maintain high level service delivery and complete reactive tasks on time within customer SLA.
• Manage switching operations across site utilizing Engineering shift teams.
• Organise data centre critical switching and arrange mock drills and continuous improvement.
• Manage all incidents across site, both project and operational, ensuring correct communication process.
• Ensure all reactive and breakdown works to M&E systems and infrastructure within campus compound are promptly completed.
• Promote foundation to operational excellence through risk management, metrics reporting, risk assessment and quality assurance.
• Act as first response to BMS alarm notifications across campuses and provide information to Client Service Desk Team and CBRE Senior Management Team.

Primary Objectives

• Manage staff, operation and maintenance within BCR and BEMS systems.
• Direct, instruct and manage all CBRE staff under their control and SSP's ensuring compliance with working practices.
• Complete weekly operations report and attend client meetings as required.
• Conduct regular reviews of operating procedures and recommend improvements.
• Maintain quality throughout facilities and ensure statutory, policy and contractual commitments are met.
• Provide leadership, coaching and direct support to deliver best practice selection, training and reward.

Main Duties

• Monitor and respond to BMS & EMS alarms for specific buildings.
• Provide 24/7/365 days support to CBRE and client facilities team as part of a 2 person shift team plus standby role.
• Escalate incoming alarms and produce concise updates on actions taken.
• Ensure routine maintenance meets and exceeds expectations and agreed SLA.
• Issue and ensure appropriate controls within Permit to Work systems.
• Supervise engineering subcontractors and ensure compliance with contractual commitments and site operating processes.
• Communicate effectively to client employees and contractors working onsite.
• Update client permitting and ticketing and continuously check client system site works.
• Maintain comprehensive maintenance records in task sheets.
• Remote reset units and adjust critical temperatures for sites if requested.
• Analyse PUE data for the client team.
• Ensure the site operates to a high Health & Safety standard with Engineering Excellence in mind.

Contract Specific Responsibilities

• Navigate internal and client CAFM systems within contract portfolio to feed accurate information.
• Support engineers to meet SLA for maintenance and extra works.
• Compile and analyse key data for monthly reporting to Data Centre Manager.
• Keep concise records of events during escalations.
• Upload all subcontractor packs to client document management system.
• Manage incident prioritisation and closure, providing root cause analysis and 5-why analogy within agreed timelines.

Core Competencies

• Experience in Building Services industry.
• HV Authorised Person (Preferable).
• Formal Electrical or Mechanical training at least city and guilds level, or higher.
• Strong communication and organisational skills.
• Lead, motivate and direct a team of technicians/operatives.
• Understanding of Health and Safety issues, NEBOSH / IOSH training desirable.
• Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience in BEMS & CAFM System.
• Qualitative formal qualification desirable.

Equal Opportunities

CBRE is an equal opportunities employer and is committed to fostering a diverse and inclusive work environment. We do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. All qualified applicants will receive consideration for employment.

Why CBRE?

When you join CBRE, you become part of a leading global organization in commercial real estate services and investment. Our collaborative culture is built on our shared core values: respect, integrity, service, and excellence. We highly value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you will have the opportunity to chart your own course, develop your skills, and realize your full potential.

Applicant AI Use Disclosure

We are committed to understanding each candidate's unique experience, skills, and aspirations. To ensure a genuine evaluation, we do not utilize artificial intelligence (AI) tools to make hiring decisions. Candidates are kindly requested to disclose any use of AI in the application and interview process to promote transparency and fairness.