Service Manager
Lead Service Excellence Across One of the UK's Most Recognised Retail Brands
At CBRE Global Workplace Solutions, people are at the heart of everything we do. We deliver innovative facilities management solutions across some of the world's most prestigious portfolios, and we're looking for an experienced Service Manager to join our Retail division.
This is an exciting opportunity to lead the delivery of both hard and soft FM services across a diverse retail portfolio, ensuring operational excellence, exceptional customer experiences, and strong commercial performance.
What You'll Be Doing
As Service Manager, you'll take ownership of service delivery across multiple locations, building strong relationships with client stakeholders and leading high-performing engineering and operational teams.
- Leading the delivery of facilities management services across the portfolio
- Building and maintaining exceptional client and stakeholder relationships
- Driving operational, financial and commercial performance
- Supporting business continuity and minimising operational disruption
- Managing contract budgets and identifying opportunities for growth and improvement
- Leading, coaching and developing talented operational teams
- Ensuring compliance with all health, safety and statutory requirements
- Working collaboratively with supply partners to deliver outstanding service
- Using performance and asset data to drive efficiencies and continuous improvement
What We're Looking For
- Experience within Facilities Management, M&E, engineering or a similar operational environment
- Experience managing multiple sites across a geographically dispersed portfolio
- Strong stakeholder management and customer relationship skills
- Proven leadership experience with the ability to motivate and develop teams
- Commercial and financial management experience, including budget responsibility
- Experience operating within retail, hospitality, or customer-focused environments
- Excellent communication and influencing skills
- A proactive, solutions-focused approach and commitment to service excellence
- The ability to thrive in a fast-paced and dynamic environment
Why Join CBRE?
At CBRE, we're committed to helping our people grow, develop and reach their full potential. You'll be joining a business that values innovation, collaboration and continuous improvement, all while supporting a globally recognised client.
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Service Manager in Cambridge employer: CBRE Global Workplace Solutions (GWS)
CBRE Global Workplace Solutions is an exceptional employer located in the picturesque Wimborne Minster, Dorset, offering a dynamic work culture that prioritises collaboration and innovation. Employees benefit from comprehensive professional development opportunities, ensuring growth within their careers while contributing to impactful projects in the FM and construction sectors. With a commitment to safety and excellence, CBRE fosters an environment where every team member can thrive and make a meaningful difference.
Contact Details:
CBRE Global Workplace Solutions (GWS) Recruitment Team
