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CBRE Global Workplace Solutions (GWS)

Assistant Facilities Manager (10 month FTC)

London Temporary 30000 - 42000 £ / year (est.) No home office possible

At a Glance

Tasks: Assist in managing a flagship building, ensuring top-notch service and support.
Company: Join CBRE, the global leader in commercial real estate services with a vibrant team.
Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
Why this job: Be part of a team that values customer service and sustainability while making a real impact.
Qualifications: A Levels required; experience in service management is a plus.
Other info: Iosh certification needed; strong communication skills are essential.

The predicted salary is between 30000 - 42000 £ per year.

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JOB SUMMARY

Reporting to the Facilities Manager (FM), the successful candidate will be assist with the day to day running of the client\’s flagship building in Canary Wharf (520,000 sqm). This role requires a strong focus on customer service and experience of contract management is preferable. The successful candidate shall display excellent interpersonal communication skills, maintain a professional working attitude at all times and have a proactive approach to the client\’s requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide consistently efficient service to the client and Tenants for the Facilities and Support Services.
Assisting with the management of multi business services in London including: Reception, Mail Services, Porterage, Catering, and other support functions, ensuring a consistently efficient provision of the Facilities and Support Services.
Directly manage the London cleaning and SPS contracts with focus on waste and recycling rates, plus ensuring housekeeping within in the building is kept to a high standard.
Focusing local teams on meeting agreed KPIs, budgets and deadlines.
Ensure services are consistently achieved in line with Scope of Service and subsequent
Service Level Agreements.
Day to day management of the helpdesk to ensure jobs are logged, managed and closed out in a timely manner
Assist with managing tenants, dealing with issues or questions, access requests etc efficiently. Monthly meetings to be held with each tenant.
Assist with log book management and self-assessments with the CBRE engineering on-site team, plus participate in CBRE audits as required
Ensure the Health and Safety requirements and guidelines are observed including risk assessments for both visitors and staff.
Management of the ATW process for vendors and tenants.
Ensure all contract activities comply with all company, legal and client requirements for Health and Safety, Quality Management, environmental policies and general duty of care. Work with the FM to ensure all HSE Administration is up to date on SharePoint
Participate in HSE audits and ISO audits as required (14001, 50001 and 45001)
Providing support to the Client on additional works and ad-hoc projects.
Provide support to the PMO team for any on-site projects
Act as a client interface during external audits, VIP visits and functions
Assist with the compilation of monthly client report.
Provide general administrative support to the Facilities Manager.
Control relevant FM budgets and yearly service costs for client sites located in London. Ensure purchasing and payment approval processes are timely and properly organized within dedicated on-line platform/application. Assist with the creation of POs, approval of invoices, monthly budget forecasting and annual budget creation.
Investigate, plan and make recommendations to the Regional Account Manager to implement best practice and forward thinking strategy within State Street sites
Cover for the FM during any planned or unplanned absences
Any other duties deemed necessary

ESSENTIAL SKILLS:

Due to the nature of the role and the client, the candidate must have had experience within a service management sector.
Self-motivated, disciplined in approach and prioritizing.
Strong communication skills
Good knowledge of Microsoft Office particularly Excel, Outlook, Word and PowerPoint.
Good understanding of Health & Safety and Compliance requirements.
Good understanding of the importance of Environmental Sustainability in business.

SUPERVISORY RESPONSIBILITIES:

Liaise with management team, client and contractors.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE

Educated to A Level Standard.

CERTIFICATES and/or LICENSES

IOSH certification required.

COMMUNICATION SKILLS

Possess a good standard of written English with ability to compile detailed reports and audits.
Ability to motivate and negotiate effectively with key employees, contractors, management, and client groups.

FINANCIAL KNOWLEDGE

The successful candidate will require a practical working knowledge of financial terms and principles.

REASONING ABILITY

Demonstrate an ability to solve problems and deliver a variety of options in complex situations.
Requires a sound level of analytical and quantitative skills.

PERSON SPECIFICATION (other skills and/or abilities which would be considered an advantage include):

This role requires a highly motivated and ambitious individual with a strong personality to further develop. The successful candidate will be a determined and results-orientated individual who can also provide commercial and strategic skills to ensure that P&L targets for the sites are achieved and exceeded.
Must be articulate and numerate with good communication skills.
Demonstrate excellent attention to detail.
Be deadline focused and performance driven.

SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting department deadlines. Errors in judgement may cause long-term impact to co-workers, supervisor, department and/or line of business.
DISCLAIMER
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
EQUAL OPPORTUNITIES
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
ABOUT CBRE
CBRE is the world\’s leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 80,000 people worldwide, with 2,500 working in the UK. The Company\’s core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

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