Account Operations Director

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Account Operations Director to join the team in London supporting our Global Account within the Financial and Professional Services Sector. The successful candidate will be responsible for all FM and Operations activity and be a strategic partner to the wider account and client teams.

What You’ll Do:

1. Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
2. Coordinate and manage the team’s daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
3. Assist with executing operational strategies, ensuring efficient and effective operations for a small market area.
4. Act as a key business partner to put in place initiatives and start process improvements.
5. Partner with local and regional senior management to develop and implement strategies that optimize operational performance and support the business.
6. Manage client services support activities to drive the productivity of client-facing professionals.
7. Direct the business operations activities regionally. Develop partnerships with internal departments management.
8. Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
9. Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization’s functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
10. Support client and CBRE teams with ad-hoc requests for support.
11. Have an understanding of CBRE contract deliverables and KPIs, and provide advice and support as required.
12. Have an understanding of vendor contract management, KPIs and commercial agreements, and assist in audit and measurement of their deliverables.
13. Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
14. Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

1. Bachelor’s Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
2. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
3. Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
4. Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
5. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
6. Expert organizational skills and an advanced inquisitive mindset.
7. Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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