Account Director

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a UK Account Director to join the team located in Jealotts Hill, Bracknell. Reporting to the Alliance Director Europe, this role involves:

• Supervise, plan, and co-ordinate all aspects of System Operations, Soft Service delivery, Hard Service delivery, Planned Preventative Maintenance (PPM), Reactive Maintenance, M&E and Help Desk Calls, and Small Project Works.
• Managing the contract relationship.
• Acting as a trusted advisor and thought leader, driving innovation and best practice.
• Develop the business relationship and grow contract value.

The successful candidate would be expected to be operationally hands-on where necessary as well as having full managerial and financial responsibilities. As UK Account Director, you will be responsible for the UK Region including a few small European countries. The Account Director will ensure alignment between the account organisation and other departments within CBRE to maximize value creation and ensure excellence in operational delivery by providing direction and oversight to enable account teams to positively contribute and comprehensively manage the fulfilment of our commitment to the client.

Key Tasks

• Managing a team of soft services professionals, a community experience team and M&E engineers and contract support workers effectively.
• Ensure standard operating procedures, emergency and contingency plans are maintained.
• Ensure the provision of healthy and safe working conditions and regularly review the H&S policy.
• P&L, contract management and governance; accountable for financial performance.
• Indirectly leads the resources to deliver against the contract, managing scope interpretation as required.
• Uphold customer relations.
• Ability to negotiate, administer contract and possess solid understanding of contractual terms and implications.
• Promote a culture of continuous improvement for excellent client service.
• Manage the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client.
• Manage enterprise-wide client relationships at senior levels acting as an extension of the client’s executive management team.
• Engage executive involvement as needed to leverage the broader CBRE portfolio to introduce new scope & business pricing as part of delivering an integrated set of services.

Our Values

• RESPECT: We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration.
• INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.
• SERVICE: We approach our clients' challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities.
• EXCELLENCE: We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.

About CBRE Global Workplace Solutions: As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being shortlisted for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please.