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- Tasks: Supervise a team delivering top-notch workplace experience services and ensure customer satisfaction.
- Company: Join CBRE, a global leader in commercial real estate and facilities management.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Make a real impact by enhancing workplace experiences and leading a passionate team.
- Qualifications: 5+ years of experience in hospitality or supervisory roles; strong organisational skills required.
- Other info: Be part of a collaborative culture that values diverse perspectives and personal development.
The predicted salary is between 36000 - 60000 £ per year.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Workplace Experience Supervisor to join our team in Brighton on a permanent basis.
About the Role:
As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You'll Do:
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
- Maintain records of costs incurred by workplace team activities. Review invoices as needed.
- Respond to customer requests and complaints about the experience services department.
- Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
- Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
- Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
- Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
- Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
- May establish new techniques to ensure the team is able to meet its objectives.
- Has a direct impact on the team objectives as well as the objectives of related teams.
- Ensure personal and team outcomes have a positive impact on customer objectives.
- Lead by example and model behaviours that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
What You'll Need:
- Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.
- 3-5 years experience in high-end hospitality.
- In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
- Requires the ability to explain complex concepts or sensitive information.
- Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Excellent organizational skills with a master-level inquisitive mindset.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Workplace Experience Supervisor employer: CBRE Enterprise EMEA
Contact Detail:
CBRE Enterprise EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand CBRE's values and how they align with your own. This will help you answer questions confidently and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more natural you'll feel during the real deal.
✨Tip Number 4
Don't forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Workplace Experience Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workplace Experience Supervisor role. Highlight your relevant experience in supervising teams and delivering excellent customer service, as these are key aspects of the job.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed teams or improved workplace experiences in the past.
Showcase Your Skills: Don’t forget to highlight your organisational skills and proficiency with Microsoft Office products. These are essential for managing daily activities and maintaining records effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at CBRE Enterprise EMEA
✨Know Your Stuff
Make sure you understand the role of a Workplace Experience Supervisor inside out. Familiarise yourself with CBRE's values and how they align with your own experiences in high-end hospitality. This will help you articulate how your background makes you a perfect fit for the team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coordinated activities, resolved conflicts, or improved customer service. Being able to demonstrate your leadership style will show that you're ready to take on this supervisory role.
✨Be Ready for Problem-Solving
Expect questions that assess your ability to handle complex problems. Prepare scenarios where you identified issues and implemented effective solutions. Highlight your organisational skills and how they contributed to positive outcomes in previous roles.
✨Engage with Questions
At the end of the interview, have some thoughtful questions ready about the team dynamics, workplace culture, or specific challenges the department is facing. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
