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- Tasks: Be the friendly face of our workplace, welcoming visitors and supporting employee services.
- Company: Join CBRE, a global leader in real estate and facilities management with a strong reputation.
- Benefits: Enjoy flexible working hours, a supportive team environment, and opportunities for growth.
- Why this job: Make a difference in workplace culture while developing your customer service skills.
- Qualifications: 2 years of experience in customer service or hospitality is essential; warm personality required.
- Other info: No formal supervisory responsibilities; great for those looking to build their career in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Receptionist to join the team located in London.
About the Role:
The Workplace Experience Receptionist acts as the heart of the workplace, providing administrative support and workplace services to foster a sense of community. As part of a front-of-house team, the Workplace Experience Receptionist creates a warm, supportive atmosphere by supporting employee-facing services, welcoming visitors and other service-based tasks as needed. The individual in this role is responsible for reception, including scheduling meetings, answering and directing calls, drafting expense reports and other administrative tasks as assigned. The working hours are on a rota- 08:00-17:00 for 1 week & 09:00-18:00 for 1 week (repeat).
Essential Duties and Responsibilities:
- Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking. Receives and directs incoming calls to appropriate personnel and voicemail.
- Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed.
- Coordinates catering for meeting and events. May negotiate pricing and menus. Secures approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.
- Performs general clerical duties associated with distributing packages and mail as required. Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries.
- Orders office supplies and other common use items for the location, such as café supplies, equipment toner, printer paper, freight and shipping supplies etc.
- Maintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed.
- Maintains records and logs of service requests and tracks their status.
- Maintains a file of services including transportation sources, accommodations, and referral contacts. May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.
- Performs other duties as assigned.
Supervisory Responsibilities:
No formal supervisory responsibilities in this position.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
A minimum of 2 years Front Desk, Concierge, customer service or other hospitality experience is essential.
Communication Skills:
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
- Comfortable meeting and engaging with new people.
- Warm and engaging demeanor. Ability to assess circumstances, empathise and offer help.
Financial Knowledge:
Ability to calculate simple figures such as percentages.
Reasoning Ability:
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
Other Skills and/or Abilities:
- Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.
- Good organisational skills. Ability to work flexible work schedules based on office needs. Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.
Scope of Responsibility:
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Safety:
- Complete at a satisfactory level all required and assigned HSE training.
- Follow all activity policies and procedures, including all HSE related requirements at all times.
- Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
- Report any condition which you feel could result in an accident or injury and / or stop work if required.
In addition:
- Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment.
- Maintain and wear at all times required appropriate personal protective equipment (PPE).
- Apply appropriate material handling techniques at all times.
About CBRE Global Workplace Solutions:
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."
Application Process:
Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being shortlisted for the role.
No agencies please.
Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
Workplace Experience Receptionist employer: CBRE Enterprise EMEA
Contact Detail:
CBRE Enterprise EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Receptionist
✨Tip Number 1
Familiarise yourself with the company culture at CBRE. Understanding their values and how they operate will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Practice your communication skills, as this role requires a warm and engaging demeanor. Role-play scenarios where you greet visitors or handle inquiries to build confidence in your interactions.
✨Tip Number 3
Get comfortable with Microsoft Office Suite and any relevant technologies mentioned in the job description. Being proficient in these tools will not only help you in the role but also impress during the interview.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will highlight your ability to thrive in a fast-paced environment like the one at CBRE.
We think you need these skills to ace Workplace Experience Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front desk, concierge, or customer service roles. Emphasise skills that align with the responsibilities of a Workplace Experience Receptionist, such as communication and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your warm and engaging personality. Mention specific experiences where you created a supportive atmosphere or successfully managed administrative tasks, demonstrating your fit for the role.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office Suite and any other relevant technologies. Mention your problem-solving abilities and adaptability, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a receptionist position.
How to prepare for a job interview at CBRE Enterprise EMEA
✨Showcase Your Customer Service Skills
As a Workplace Experience Receptionist, you'll be the first point of contact for visitors. Highlight your previous customer service experience and provide examples of how you've created a welcoming atmosphere in past roles.
✨Demonstrate Organisational Abilities
This role requires excellent organisational skills. Be prepared to discuss how you manage multiple tasks, such as scheduling meetings and coordinating catering, while maintaining attention to detail.
✨Prepare for Common Scenarios
Think about potential situations you might face in this role, like handling difficult visitors or managing unexpected changes in meeting schedules. Practise your responses to demonstrate your problem-solving skills.
✨Familiarise Yourself with Technology
Since the job involves using various software and tools, brush up on your knowledge of Microsoft Office Suite and any relevant reception technologies. Being tech-savvy will show you're ready to hit the ground running.
