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- Tasks: Lead the design and delivery of impactful soft skills training for a world-class service culture.
- Company: Join a dynamic team focused on hospitality and user experience excellence.
- Benefits: Enjoy a collaborative work environment, professional growth opportunities, and a fun workplace culture.
- Why this job: Make a real difference by inspiring teams to create delightful customer experiences every day.
- Qualifications: Experience in training, strong communication skills, and a passion for service excellence.
- Other info: Be part of a supportive team that values safety, innovation, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
As the Training Specialist for Experience and Culture, you will be the driving force behind cultivating a world-class service culture within our operational teams. You will design, deliver, and manage a high-impact soft skills training programme focused on hospitality, user experience and service excellence. You will own the complete training lifecycle, conducting needs assessments, delivering impactful sessions and continuous evaluation of the programme's effectiveness, ensuring our teams are customer-centric and inspired to create moments of delight each day.
You will be a hands-on culture ambassador, promoting a one team approach and driving team engagement through creative and meaningful initiatives, in line with our client's values. You will work directly with onsite managers and operational teams to embed cultural strategies, fostering a collaborative, friendly, fun, and safe environment. By championing consistent, seamless service and effective collaboration across all teams, you will drive amazing outcomes each day.
Training and Development
- Own the complete training lifecycle for all experience-related curricula, including conducting needs assessments to identify gaps and development opportunities across the FM team.
- Design and co-develop a high-impact soft skills training programme focused on hospitality, user experience and service excellence, utilising a blended approach (in-person workshops, e-learning modules, on-the-job coaching, learning materials etc.).
- Ensure all training content promotes a user-first mindset, translating service standards into practical behaviours that inspire operational teams to consistently create moments of delight.
- Establish clear metrics and methods for evaluating the effectiveness and ROI of all training initiatives.
- Measure programme effectiveness using feedback mechanisms for continuous development and refinement.
Cultural Strategy
- Accountable for locations across EMEA.
- Act as a visible Culture Ambassador to drive the adoption and embedment of cultural strategies focused on hospitality, service excellence, and professional behaviour across the entire FM function.
- Champion a unified one team approach by actively collaborating effectively across different departmental and managerial teams to ensure a consistent and seamless service experience for all stakeholders.
- Contribute to the development and communication of cultural frameworks and values, ensuring they are understood, embraced, and lived out by every team member.
People
- Actively support and cultivate a collaborative, friendly, safe, and fun work environment, understanding that harmonious teams, working safely, are the foundation for innovation and high productivity.
- Identify and celebrate team successes and best practices related to service and culture, reinforcing positive behaviours across the organisation.
- Monitor service delivery outcomes and team engagement, using insights to proactively address potential cultural or skill barriers, and continuously pursuing amazing outcomes each day.
- Manage multiple stakeholders across EMEA through clear and effective communication.
- Active engagement in CBRE's Performance Management cycle, creating and engaging in your own self-development plan.
Project and Programmes
- All our programmes have measures that help us to show the benefit of the transformations we are making. You will be required to take part in Programme & Transformative activities.
Quality, Health, Safety and Environment
- It is the overall objective for all of our roles to participate in creating and enhancing our safety culture.
- Log quality hazards and ensure resulting actions are closed out. This helps make our spaces safer and improves the safety culture.
- As with all of our team, you are required to report all accidents, occupational illnesses and emergencies.
Undertake all other duties & tasks as reasonably requested by your line manager.
Workplace Experience Program Training Manager employer: CBRE Enterprise EMEA
Contact Detail:
CBRE Enterprise EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Program Training Manager
✨Tip Number 1
Network like a pro! Reach out to current employees in the company you're eyeing, especially those in training or culture roles. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a mini presentation or portfolio that highlights your experience in designing and delivering training programmes. This will set you apart and demonstrate your hands-on approach.
✨Tip Number 3
Be a culture champion! During interviews, share examples of how you've fostered a collaborative and fun work environment in the past. Companies love candidates who can drive engagement and embody their values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team and contributing to our amazing culture.
We think you need these skills to ace Workplace Experience Program Training Manager
Some tips for your application 🫡
Show Your Passion for Culture: When writing your application, let your enthusiasm for creating a positive workplace culture shine through. We want to see how you can be a hands-on culture ambassador and promote that 'one team' approach!
Highlight Your Training Experience: Make sure to detail any experience you have in designing and delivering training programmes. We’re looking for someone who can own the complete training lifecycle, so share specific examples of your past successes!
Be Metrics-Driven: Don’t forget to mention how you’ve measured the effectiveness of your training initiatives in the past. We love data-driven insights, so if you’ve established clear metrics or evaluated ROI, make it known!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CBRE Enterprise EMEA
✨Know Your Training Lifecycle
Familiarise yourself with the complete training lifecycle, as this role heavily revolves around it. Be ready to discuss how you would conduct needs assessments and design impactful training programmes that focus on hospitality and user experience.
✨Showcase Your Culture Ambassador Skills
Prepare examples of how you've previously promoted a positive culture within teams. Highlight any creative initiatives you've led that fostered collaboration and engagement, as this will resonate well with the company's values.
✨Metrics Matter
Understand the importance of measuring training effectiveness. Be prepared to talk about how you would establish clear metrics and evaluate the ROI of training initiatives, showcasing your analytical skills and commitment to continuous improvement.
✨Engage with Stakeholders
Since you'll be managing multiple stakeholders across EMEA, practice articulating how you would communicate effectively with different teams. Share past experiences where you successfully collaborated with various departments to achieve common goals.
