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- Tasks: Be the friendly face of our office, greeting visitors and supporting employee services.
- Company: Join CBRE, a global leader in facilities and real estate management with a strong reputation.
- Benefits: Enjoy competitive pay, outstanding benefits, and an inclusive work environment with growth potential.
- Why this job: Make a real impact on workplace culture while developing your customer service skills in a dynamic setting.
- Qualifications: A diploma or GED and at least 1 year of customer service or hospitality experience required.
- Other info: Flexible work schedules and opportunities to engage with diverse people every day.
The predicted salary is between 28800 - 43200 £ per year.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Workplace Experience Coordinator to join our team in London on a permanent basis. About the Role: As a CBRE Workplace Experience Coordinator, you\’ll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. Key Responsibilities: First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding. Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. Coordinate with vendors who supply services or goods to the workplace. Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager. Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Experience Required: Previous experience in a similar role Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information. Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with an inquisitive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values – respect, integrity, service and excellence – and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate\’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process
Workplace Experience Coordinator employer: CBRE Enterprise EMEA
Contact Detail:
CBRE Enterprise EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Coordinator
✨Tip Number 1
Familiarise yourself with the company culture at CBRE. Understanding their values of respect, integrity, service, and excellence will help you align your approach during interviews and interactions.
✨Tip Number 2
Highlight your customer service experience in your conversations. As a Workplace Experience Coordinator, showcasing your ability to engage warmly with visitors and employees will be crucial.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer requests or complaints in the past. This will demonstrate your problem-solving skills and attention to detail, which are key for this role.
✨Tip Number 4
Be ready to show your flexibility and adaptability. The role requires open schedules and the ability to manage various tasks, so sharing experiences where you've successfully juggled multiple responsibilities will set you apart.
We think you need these skills to ace Workplace Experience Coordinator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements of the Workplace Experience Coordinator position. Tailor your application to highlight relevant experiences that align with these aspects.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, hospitality, or front desk roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your skills in communication, problem-solving, and attention to detail, which are crucial for this position.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at CBRE Enterprise EMEA
✨Showcase Your Customer Service Skills
As a Workplace Experience Coordinator, you'll be the face of the company. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle difficult situations with a calm and positive attitude.
✨Demonstrate Your Attention to Detail
This role requires a high level of attention to detail. During the interview, mention specific instances where your attention to detail made a difference in your work. This could include managing supplies, coordinating events, or ensuring a smooth visitor experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various workplace scenarios. Think about potential challenges you might face in this role, such as dealing with an unhappy visitor or managing multiple tasks at once, and prepare your responses accordingly.
✨Exude Warmth and Approachability
Since you'll be engaging with employees and visitors regularly, it's crucial to convey warmth and approachability during your interview. Practice your body language, maintain eye contact, and smile to show that you're friendly and ready to help.