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For Companies At a Glance
- Tasks: Be the friendly face of our office, greeting visitors and supporting employee services.
- Company: Join CBRE, a global leader in facilities and real estate management with a strong reputation.
- Benefits: Enjoy competitive pay, outstanding benefits, and an inclusive work environment with growth potential.
- Why this job: Make a real impact on workplace culture while developing your customer service skills in a dynamic setting.
- Qualifications: A diploma or GED and at least 1 year of customer service or hospitality experience required.
- Other info: Flexible work schedules and opportunities to engage with diverse people every day.
The predicted salary is between 28800 - 43200 £ per year.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in London.
About the Role:
The Workplace Experience Coordinator role is at the forefront of delivering a positive, best-in-class office experience as a cultural ambassador, community advocate, and service leader. As part of a "front-of-house" team, you will be responsible for providing excellent service and crafting a comfortable atmosphere by greeting visitors while supporting all employee-facing services.
Role Responsibilities:
- Greets employees and announces clients and visitors. Issues visitor passes and validates parking. Receives and transfers incoming calls to appropriate parties.
- Provides coordination and support for delivery of workplace services like Concierge, Reception, Switchboard, and Room Management. A/V Support, Meeting and event management, Supply and Expense Management, Meeting, and events coordination Equipment Care, etc.
- Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or connects with appropriate partners to address issues.
- Processes supplies orders in alignment with client inventory processes and systems.
- Responds to customer requests and complaints with accurate and detailed information according to specific requests.
- Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner. Acquires appropriate assistance and makes appropriate notifications by operating procedures.
Role Requirements:
- Diploma or GED or equivalent experience required.
- A minimum of 1 year of front desk, concierge, customer service, or other hospitality experience.
- Open and flexible work schedules.
- Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.
- Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
- Apply a high level of attention to detail as well as strong verbal and written skills.
- Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs.
Why CBRE?
- A culture of respect, integrity, service, and excellence crafts our approach to every opportunity!
- We are guided by the needs of the cities we inhabit, the communities we build and the world we thrive in!
- Competitive Pay
- Outstanding benefits
- Inclusive environment
- Growth potential!
About CBRE Global Workplace Solutions:
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
Application Process:
Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.
No agencies please.
Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
Contact Detail:
CBRE Enterprise EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Coordinator
✨Tip Number 1
Familiarise yourself with the company culture at CBRE. Understanding their values of respect, integrity, and service will help you align your approach during interviews and interactions, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your customer service experience in your conversations. As a Workplace Experience Coordinator, you'll be the face of the company, so demonstrating your ability to engage warmly with visitors and employees is crucial.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully managed workplace services or events. This will show your practical knowledge and readiness to handle the responsibilities outlined in the job description.
✨Tip Number 4
Be ready to demonstrate your problem-solving skills. The role requires responding to customer requests and complaints, so think of examples where you've effectively resolved issues in a previous role.
We think you need these skills to ace Workplace Experience Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Workplace Experience Coordinator position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, hospitality, or front desk roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your skills in communication, problem-solving, and attention to detail, which are crucial for this position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for the Workplace Experience Coordinator role.
How to prepare for a job interview at CBRE Enterprise EMEA
✨Show Your Customer Service Skills
As a Workplace Experience Coordinator, you'll be at the forefront of customer interaction. Be prepared to share examples from your past experiences where you provided excellent service or resolved issues effectively.
✨Demonstrate Your Attention to Detail
This role requires a high level of attention to detail. During the interview, highlight instances where your meticulous nature made a difference, whether in managing supplies or coordinating events.
✨Engage with Warmth and Empathy
Since you'll be meeting and engaging with new people regularly, showcase your warm demeanor. Practice how you would greet visitors and handle various situations with empathy and professionalism.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle emergencies or unexpected situations. Think through potential scenarios related to workplace services and how you would respond calmly and efficiently.
