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- Tasks: Lead operational excellence in wellbeing services across EMEA and ensure top-notch service delivery.
- Company: Join a dynamic team focused on health and performance in a collaborative environment.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact.
- Why this job: Be at the forefront of wellbeing services and drive positive change across multiple countries.
- Qualifications: 4+ years in operational management with strong data analysis and communication skills.
- Other info: Exciting role with opportunities for growth and travel across the EMEA region.
The predicted salary is between 36000 - 60000 £ per year.
This role is responsible for the operational execution, governance, performance management, and compliance of the client's Health & Performance (H&P) facilities and third-party supplier contracts across EMEA. The role translates the regional H&P strategy into reliable, high-quality, and compliant daily service delivery. We are looking for an action-oriented manager dedicated to process excellence and data-driven results.
Key Responsibilities
- Manage operational delivery and quality assurance for third-party Wellbeing service suppliers across a multi-country EMEA portfolio.
- Ensure rigorous adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and established Standard Operating Procedures (SOPs).
- Act as the primary operational point of contact, driving efficient issue resolution and process improvement initiatives across all managed sites.
- Oversee the accuracy and completeness of all operational data, metrics, and reporting necessary for internal and client reviews.
- Manage site-level compliance requirements, ensuring all Health, Safety, and Quality (QHSE) documentation and audits are executed and maintained to the required standard.
- Support financial integrity by verifying supplier invoices and tracking operational expenditures against budget allocations.
- Provide necessary operational assistance during major project phases, including the mobilisation of large, new corporate campuses within the EMEA region.
- Collaborate with the Lead to implement new regional service models and optimise existing supply chain partnerships.
Candidate Profile
- Operational Management: Minimum 4+ years of professional experience managing complex, multi-site operational contracts, facilities services, or large-scale corporate programs across the EMEA region.
- Process Excellence: Demonstrated ability to implement and enforce standard operating procedures and best practices in a high-volume, regulated environment.
- Data Driven: Proven capability in collecting, analysing, and presenting quantitative performance data (KPIs/SLAs) to inform operational decisions.
- Interpersonal Skills: Excellent communication and stakeholder management skills, capable of maintaining high-trust relationships with both suppliers and internal teams.
- Mobility: Willingness and ability to travel across the EMEA region as required for site audits and performance reviews.
- Language: Fluent written and spoken English is required.
Wellbeing Services Ops Lead EMEA employer: CBRE Enterprise EMEA
Contact Detail:
CBRE Enterprise EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wellbeing Services Ops Lead EMEA
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role like the Wellbeing Services Ops Lead. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their Health & Performance strategy and think about how your experience aligns with their goals. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Showcase your data-driven mindset! Be ready to discuss specific examples of how you've used KPIs and SLAs to drive operational success in previous roles. This will demonstrate your ability to deliver results, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Wellbeing Services Ops Lead EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Wellbeing Services Ops Lead EMEA. Highlight your experience in operational management and any relevant achievements that showcase your process excellence and data-driven results.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples from your past that demonstrate your ability to manage complex, multi-site operations and your strong interpersonal skills.
Showcase Your Data Skills: Since this role is all about performance management, make sure to include any experience you have with collecting and analysing data. Talk about how you've used KPIs and SLAs to drive decisions in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at CBRE Enterprise EMEA
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you've used data to drive operational decisions in your previous roles.
✨Showcase Your Process Excellence
Prepare examples of how you've implemented standard operating procedures or best practices in past positions. Highlight any specific challenges you faced and how you overcame them to ensure compliance and quality.
✨Demonstrate Your Interpersonal Skills
Think of instances where you successfully managed relationships with suppliers or internal teams. Be ready to share how you resolved conflicts or improved communication, as this role requires strong stakeholder management.
✨Be Ready to Discuss Mobility
Since the role involves travel across the EMEA region, be prepared to talk about your flexibility and willingness to travel. Share any relevant experiences that demonstrate your adaptability in different environments.
