Receptionist (Front of House)

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in Brighton.

About the Role:

As a Workplace Experience Coordinator with CBRE, you'll be part of the team that creates unforgettable moments within our workplace. Acting as the warm, welcoming face of the building, you'll connect employees and visitors with the services, spaces, and support they need to have an effortless and enjoyable day. You will report directly to the Workplace Experience Supervisor, ensuring strong alignment, guidance, and support as you grow within the team. This role sits at the heart of the workplace, linking community engagement, events, space logistics, and ensuring the workplace is a productivity enabler for our client colleagues. If you love going above and beyond, naturally engage with people, and enjoy making a meaningful impact in the everyday experiences of others, you'll thrive here.

The Four Pillars of Your Focus:

• Community Engagement
• Conference Centre Support
• Space Booking & Special Events Support
• Maintaining Exceptional Office Standards

What You'll Do:

Create a Welcoming and Seamless Experience:

• Act as the central point of contact for colleagues, visitors, and partners, ensuring clear, consistent communication and a smooth flow of information.
• Provide front desk and reception cover as needed, ensuring the welcome area is always warm, professional, and efficiently managed.
• Greet all building entrants with warmth and professionalism, making every interaction memorable whether in person, over the phone, or through digital channels.
• Manage visitor processes, including parking and security protocols, with attention to detail and a guest-first mindset.
• Conduct regular floor walks to monitor safety, room standards, and colleague needs, spotting opportunities to help before they're even requested.
• Work collaboratively within a small, supportive team where everyone contributes to a positive, can-do environment.
• Acknowledge and respond to inquiries or issues from employees and visitors with professionalism, escalating appropriately when needed.
• Raise and follow through on maintenance or housekeeping work orders; support workplace services such as mail handling, office supplies, and colleague onboarding.
• Coordinate with vendors to support service delivery and ensure workplace needs are consistently met.

Deliver Smooth & Engaging Events:

• Organise and support on-site events, from space bookings to setup, coordination with Facilities and Dining teams, and ensuring a polished experience from start to finish.
• Bring our workplace to life by delivering monthly themed community events that celebrate the time of year and local culture. These experiences should feel immersive and exciting, designed to spark connection, inspire participation, and give colleagues genuine "wow" moments that draw them into the workplace.
• Act as the communication hub for events, ensuring relevant teams are aligned, informed, and able to support successfully.

Support Safety & Security:

• Follow all site-specific security and emergency procedures; communicate promptly with the relevant teams to keep everyone safe and informed.
• Share information clearly, follow manager guidance, and use established procedures to solve day-to-day challenges.

What Success Looks Like:

• Team Integration: You build strong relationships quickly and contribute to a positive, solution-focused environment.
• Service Excellence: Tasks are delivered with confidence, accuracy, and a genuine smile, enhancing the overall experience for employees and visitors.
• Reliable Communication: Information flows smoothly and promptly across teams, ensuring alignment and avoiding friction.
• Operational Consistency: Meeting rooms, communal areas, and event spaces are maintained to a high standard with proactive attention to detail.

Role Requirements:

• A degree or relevant experience, with up to 2 years in a customer service, hospitality, facilities, or administrative support role.
• Ability to follow established routines and apply workplace standards accurately.
• Strong communication skills, you're clear, approachable, and confident exchanging straightforward information.
• Working knowledge of Microsoft Office Suite.
• Excellent organisational skills, curiosity, and a proactive mindset.

Why CBRE:

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.