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- Tasks: Supervise a team delivering top-notch workplace experience services and ensure customer satisfaction.
- Company: Join CBRE, a global leader in commercial real estate services.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Make a real impact by enhancing workplace experiences for clients and visitors.
- Qualifications: 5+ years of experience in hospitality or supervisory roles required.
- Other info: Collaborative culture that values diverse perspectives and career development.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
CBRE Workplace Experience Supervisor to join the team in Brighton on a permanent basis. As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You'll Do
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
- Maintain records of costs incurred by workplace team activities. Review invoices as needed.
- Respond to customer requests and complaints about the experience services department.
- Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
- Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
- Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
- Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
- Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
- May establish new techniques to ensure the team is able to meet its objectives.
- Has a direct impact on the team objectives as well as the objectives of related teams.
- Ensure personal and team outcomes have a positive impact on customer objectives.
- Lead by example and model behaviours that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
What You'll Need
- Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.
- 3-5 years experience in high-end hospitality.
- In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
- Requires the ability to explain complex concepts or sensitive information.
- Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Excellent organizational skills with a master-level inquisitive mindset.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Workplace Experience Supervisor in London employer: CBRE Enterprise EMEA
Contact Detail:
CBRE Enterprise EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand CBRE's values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills effectively when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Workplace Experience Supervisor in London
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your relevant experience in workplace supervision and customer service. We want to see how your past roles have prepared you for this position, so don’t hold back on those achievements!
Tailor Your Application: Take a moment to customise your application to fit the job description. Use keywords from the listing, like 'world-class customer service' and 'team coordination', to show us you’re the perfect match for the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CBRE Enterprise EMEA
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Workplace Experience Supervisor. Familiarise yourself with the key tasks mentioned in the job description, like managing daily activities and ensuring world-class customer service. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to discuss your previous leadership experiences. Think of specific examples where you coordinated team activities or resolved conflicts. Highlighting your ability to lead by example and enforce safety standards will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
The job requires resolving complex problems, so come ready with examples of challenges you've faced in past roles. Discuss how you identified solutions and the impact those solutions had on your team or organisation. This shows that you can think critically and adapt to various situations.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about their expectations for the role, team dynamics, or how they measure success. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
