Hard Services Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Hard Services Manager for our contract based in Slough. The purpose of the Hard Service Manager role is to have management and overall responsibility in line with all Health and Safety, environmental, company procedures related general legislation and client/tenant requirements as well as customer service standards for all Hard Services on site. Key Responsibilities To ensure all Hard Services and fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets. To be responsible for all the health and safety compliance onsite, including that of third party services providers and maintenance records. This includes ensuring all systems are regularly updated and monitored in accordance with all the Health and Safety requirements including adherence to the clients permitting system. To manage the permitting of all CBRE tasks as required. To oversee CBRE third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract. Ensure all tasks delivered in the time frame required by the contract or ensure appropriate immigration are in place and communicated to our customer. To provide management of the sites CAFAM systems and team time allocation. Preparation, control and monitoring of the service agreement in accordance with the client\’s contractual agreement. Regular monitoring of the key performance indicators and taking proactive and remedial action as applicable to ensure the required standards are maintained and constantly improved for the full range of buildings To compile and maintain all required management information/records. This includes asset register, emergency plans and management reports Person Specification/Requirements Qualification to minimum NVQ Level 3 in facility management or associate engineering trade. Previous facilities management experience. This includes Line Management responsibility for personnel and contractors. Electrically qualified and able to work both as an engineer and as a manager. Excellent customer service, interpersonal and communication skills IT literate, together with an understanding and experience of industry specific IT Applications and requirements. High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH qualified. Analytical skills Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values – respect, integrity, service and excellence – and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate\’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. Our Values RESPECT: We act with consideration for others\’ ideas and share information openly to inspire trust and encourage collaboration INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities EXCELLENCE: We focus relentlessly on creating winning outcomes for our clients, employees and shareholders About CBRE Global Workplace Solutions: As one of CBRE\’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world\’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry\’s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune\’s \”Most Admired Companies\” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol \”CBRE.\” Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment. #GWSEMEA