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- Tasks: Join our team as a Help Desk Associate, providing support and solving client issues.
- Company: CBRE is a global leader in facilities and corporate real estate management.
- Benefits: Gain experience in a dynamic environment with opportunities for growth and development.
- Why this job: Be part of a top-rated company, enhancing your skills while making a real impact.
- Qualifications: GCSEs required; customer service experience preferred, especially in facilities management.
- Other info: No sponsorship available; apply now to kickstart your career!
The predicted salary is between 24000 - 36000 £ per year.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Help Desk Administrator Job Responsibilities CBRE Global Workplace Solutions is the leading global provider of integrated facilities and corporate real estate management. We are recruiting a Help desk Administrator to join the team on the Syngenta account. The successful candidate will provide an efficient and effective point of contact for both our client and our UK operations team. Essential Duties and Responsibilities include the following: Monitoring and responding effectively and quickly to requests received by the FM Helpdesk. Providing support or assistance for incoming issues related to FM. Working through the process of solving problems with clients. Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved. Walking clients through FM processes and functions to ensure all KPIs & SLAs are met. Reporting customer feedback and trends to Management Team. Answer Helpdesk / Switchboard calls. Log service requests on CAFM system. Continually updating customers using the communication Strategy. Request updates from Hard / Soft Services teams. Updating client on service requests. Manage sub-contractor callout process. Manage work orders and ensure accuracy data is achieved.. Assist in all sites across the account achieving the highest level of statutory compliance. Promote QHSE and drive tangible improvements in safety performance and culture. Provide administrative support to local line management at all levels. Working with the Account Management and team ensuring that best practice in health & safety is adopted and regularly reviewed. Complete Syngenta and CBRE site inductions for staff and contractors Assist with ensuring Authority to Work (ATW) are issued. Support with audit management (Internal & External) Produce management reports as required by the Account Management. Meaningful and accurate reports are generated as required. Customised reports are quickly created when required. Work Closely with the Soft Services Manager and Engineering Team ensuring all supplier visits are co-ordinated and planned. Qualifications needed: Minimum of GCSE's (including English & Mathematics) & A Levels preferredAppropriate Vocational Qualifications Knowledge and Experience in using CAFM systems (Maximo) Administration, Facilities & compliance Services Experience working in a customer service role or helpdesk environment. Experience within the Facilities Management or similar role. About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment. #GWSEMEA
FM Help Desk Associate employer: CBRE Enterprise EMEA
Contact Detail:
CBRE Enterprise EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Help Desk Associate
✨Tip Number 1
Familiarize yourself with CAFM systems, especially Maximo, as this is crucial for the Help Desk Associate role. Understanding how to navigate and utilize these systems will give you a significant advantage during the interview process.
✨Tip Number 2
Highlight any previous experience in customer service or helpdesk environments. Be prepared to discuss specific examples of how you've effectively resolved issues and communicated with clients, as this will demonstrate your suitability for the role.
✨Tip Number 3
Research CBRE Global Workplace Solutions and their approach to facilities management. Understanding their values and services will allow you to align your answers with their expectations during the interview.
✨Tip Number 4
Prepare to discuss your knowledge of health and safety regulations, as well as your ability to promote QHSE standards. This is an important aspect of the role, and demonstrating your commitment to safety can set you apart from other candidates.
We think you need these skills to ace FM Help Desk Associate
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the FM Help Desk Associate position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or helpdesk environments, particularly within facilities management. Use specific examples to demonstrate your problem-solving skills and ability to handle client requests.
Showcase Your Skills: Mention your familiarity with CAFM systems like Maximo, as well as your administrative skills. Highlight any vocational qualifications and your GCSEs, especially in English and Mathematics, as these are essential for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the FM Help Desk Associate position. Address how your skills and experiences align with the company's goals and values, and express your enthusiasm for the opportunity.
How to prepare for a job interview at CBRE Enterprise EMEA
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Help Desk Associate. Familiarize yourself with the key duties such as monitoring requests, providing support, and managing service requests. This will help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with clients, be prepared to discuss your previous customer service experiences. Highlight specific examples where you successfully resolved issues or improved client satisfaction.
✨Familiarize Yourself with CAFM Systems
Knowledge of CAFM systems like Maximo is essential for this position. If you have experience using such systems, be ready to discuss it. If not, do some research to understand how they work and their importance in facilities management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to troubleshoot issues or manage multiple requests simultaneously, and be ready to explain your thought process and actions.
